jacqui mcnish

customer experience and business

About

Versatile lateral thinking business transformation consultant with 23 years of transforming services including:- Channel Shift, Strategy Development, Programme Design, Designing and managing cross partnership programmes, Stakeholder Engagement, Project and Programme Management, Performance Reporting, Data Analysis, Customer Experience, Presentation, Report Writing, Software Programming and Change Management. Possesses fully rounded communication and problem solving skills and comfortable with working through ambiguity to shape tangible deliverables and measurable outcomes. Recent roles: Channel Mix Optimisation Consultant - HMCTS Analytics Project Manager - Open University Customer Experience Lead - Department of Work and Pensions (Universal Credit) Evaluation Consultant - Royal Borough of Greenwich Customer Insight Consultant - Essex County Council

Country

united kingdom

City

london

Industry

government administration

Skill

business transformation, program management, stakeholder management, strategy, public sector, change management, stakeholder engagement, business process improvement, management, prince2, project management, local government, governance, project delivery, business analysis, information management, customer insight, project portfolio management, ms project, business process, strategy development, performance management, business process mapping, consulting, customer relations, process engineering, performance improvement, knowledge transfer, program design, impact analysis, building partnerships, crm, risk management, requirements analysis, business case, pmo, workshop facilitation, shared services, analysis, customer service, outsourcing, microsoft project, project planning, kpi dashboards, customer experience, benefits realisation, service delivery, leadership, team leadership, management consulting

Experience

strategy and business design lead - customer experience

ministry of justice uk

2017-9 - 2019-3 · 1 yr 7 mos

Channel Mix Optimisation Strategy and service design lead for the MOJ's reform programme.

business transformation consultant

london borough of ealing

2017-7 - 2017-9 · 3 mos

Developed the business case for transformational change

customer experience and business

visiting fellow of egovernment and information management

london south bank university

2004-1 - 2011-1 · 7 yrs 1 mo

business transformation manager

london borough of lambeth

2003-1 - 2006-9 · 3 yrs 9 mos

leap project manager

london borough of lambeth

2000-1 - 2002-1 · 2 yrs 1 mo

senior consultant

agilisys

2015-5 - 2015-10 · 6 mos

strategy and change consultant

london borough of islington

2019-6 - Present · 7 yrs 4 mos

transformation project manager

london borough of redbridge

2016-1 - 2016-6 · 6 mos

customer experience and business transformation project manager

aston campbell associates

2006-9 - 2015-5 · 8 yrs 9 mos

* Customers include: * London Borough of Islington * Ministry of Justice * London Borough of Ealing * Marie Curie Cancer Care * London Borough of Redbridge * Agilysis * The Open University * Department of Work and Pensions * Essex County Council * The Law Society * Nottingham County Council * Durham County Council

information management lead

marie curie uk

2016-6 - 2016-12 · 7 mos

We provide care and support for more than 40,000 terminally ill people and their families in the UK each year.Our nurses work night and day, in people's homes across the UK, providing hands-on care and vital emotional support. Our hospices offer specialist round-the-clock care. And we help people throughout their illness by giving practical information, support from trained volunteers and being there when someone wants to talk.Charity Registration No 207994 (England & Wales) and SC0 38731 (Scotland)