Jacqui Caulfield

A customer focused office administrator position working for a specialist distributor of fasteners and fixings for the roofing and cladding industry. Office Administration duties included: Maintaining efficient office systems and practices Providing effective customer service Processing customer orders Dealing with queries and complaints Effective credit control Produced pricing and data information required by customers Attended exhibitions and trade fairs to assess potential new products Achievements:~ Installed effective methods of credit control, recovering between 85 and 90% of monies owed. Resolved invoice queries quickly and efficiently, reducing risk of late payment and ensuring good cash flow was maintained. Adapted office routines to deal with complaints and queries in a more professional manner and to ensure problems did not recur. Attended seminars and interacted with the end users to ensure products were suitable for their needs. Successfully implemented a work experience scheme within the company for local school children.

A high pressured, customer focused office administrator role for a local taxi operator. Office Administration duties included: Ensuring customers were able to complete journeys on time and stress free. This included business and holiday travel. Distributed work amongst drivers, ensuring fairness and professionalism Achievements:~ Secured a high level of repeat business due to effective customer service Retained drivers by ensuring fair treatment and maximised earnings