jacquelyn featherly

Contracted with Microsoft to manage several company wide projects, as well as projects for the Learning & Readiness Group (formerly LeX).

* Full-Time Substitute Teacher * Antilles School, St. Thomas, United States Virgin Islands, fall 2002 * spring 2003 * Full-Time Teacher at elite private school. * Instructed 3rd grade through senior high school students. Specialized in English and History classes and qualified in all subjects.

* Content Project Manager * Responsibilities: Lead CPM for all Decision Science college text books from inception to printer. Work with Art directors creating design of publication and cover, internal art and photos. Acquire permissions for exhibits. Edit/review manuscript with authors, evaluating needs for production. * This includes analyzing the budget needs, writing a proposal for hiring a composition house and working with comp house project managers and off-shore typesetters to begin production. * Facilitate launch meeting of publication. Bringing together Design, Marketing, Manufacturing, Development and Acquisition editors to plan production schedule, availability and team member expectations. * Review all copyedit, page proofs and final certified pdfs. * Work with manufacturing, providing publication final specs and files to the printer. * Produce all supplements of publication. Hire preparers of supplements and composition houses. * Manage budget and schedule, bringing publications in under budget and on time.

* Publishing Specialist – Analytical Department, Content Ops * Responsibilities: Edit and manage author’s manuscripts from inception to manufacturing. Meet all deadlines for revenue in Print, Westlaw (Online subscriptions) and CD Rom. * Promoted to Trainer & “Super-user.” * Responsibilities: Train Manuscript Editors on XML coded, web-based, integrated editorial production system. Design classroom and one on one training courses. Also, department troubleshooter (“Super-user”) for errors in system and coding; personally assist users with these resolutions. * Troubleshooter for teams not making production & quality objectives. * Department Benchmark Tester – Responsible for testing Phoenix environment speed and functionality to create goals and upgrades. * Thomson West Publishing, Eagan, MN, November 2004 – June 2007

* Department Manager – Fiction, Art, Home Reference. * Responsibilities: Tracking sales for department which generates 18% of all store sales, ordering product, design advertising displays, as well as supervise department part-time booksellers. * Store interpreter for hearing impaired customers (via America Sign Language).

* Dedicated to developing new business, proactively seeking new business and responding to client proposals. Within first year, signed new clients with contracts worth over $1M and contract renewals worth over $7M. * Account Management - manage and retain 22 clients with annual revenues of approximately $12M. * Clients include: Apple, HP Enterprise, VMware, F5, EMC, Avaya, Pegasystems and Adobe * Build and maintain client relationships in the IT, Corporate, and Academic markets. * Responsible for accurate and winning RFP’s, formal business reviews, contracts, renewals, client retention strategies as well as cross/upselling. * Identify innovative solutions for clients that improve and grow their business. * Provide Pearson VUE with strategic and tactical ideas for new products, markets and execution of company sales and marketing initiatives * Work with internal teams to exceed client expectations and build strong collaborative relationships both internally and externally.

* Managed 4-7 Global IT Certification Programs * 2014 chosen Senior Program Manager to launch Microsoft global certification program, Pearson VUE’s largest client. * Project Scope: 9 month technology and operations project integrating 5 different company systems into one cohesive stable environment * Managed team of 5 dedicated staff members: Business Architect, Business Analyst, Software Project Manager, Operations Project Manager, Client Support Specialist * Program successfully launched on time and within budget. * 2011 to 2014 managed multi-million dollar IT and Professional clients: * CompTIA, Linux Professional Testing Institute, Juniper and Environmental Health Testing programs * Launched 3 new Exam Delivery Products for Pearson VUE * Grew program volume and revenue through marketing initiatives, client promotions and program operations. * Managed client contract KPI’s, client billing, candidate customer service escalation and resolution.

Telecommunication B.A. – Michigan State University, College of Communications, Arts and Sciences. 1997 – 2002 English B.A. – Michigan State University, College of Arts and Letters. 1997 - 2002 University College of London, England – Humanities, Social Sciences and International Relations Study Abroad Program – Spring Semester 1999 Curriculum Focus: Communications, Advertising, Creative Writing, English Theory, Social Sciences, Humanities, Internet Business, Website Design and Media Arts. Also American Sign Language, Film Studies, TV/Film Production. Phi Beta Delta – International Scholar. 1999 – Present. Dale Carnegie Graduate 1997