Jacki Banducci

As Marketing Operations Manager, I support the Brand Marketing team with a focus on Category Marketing by driving strong process, project execution, and operational clarity across campaigns and launches. I partner closely with cross-functional teams to bring GTM initiatives to life through structured timelines, clear milestones, and consistent communication. In this role, I lead project planning and prioritization, oversee Monday.com workflows, manage master calendars for seasonal and product launches, and support deck development and campaign reporting. I’m passionate about improving how work gets done—continuously refining tools, workflows, and best practices to increase efficiency while navigating ambiguity with a solutions-first mindset. I also collaborate across Brand, Paid Media, and Social teams to help manage budgets and track holistic campaign costs, while maintaining organized SharePoint systems and fostering a collaborative, empowered team environment.

Lead end-to-end strategy for training, QA, systems support, and knowledge programs across in-house and BPO guest services teams. Design and implement scalable onboarding, leadership development, and system training for 1,000+ frontline experts. Act as AI and system SME—leading UAT, training, and implementation for emerging tools and enterprise platforms. Own monthly business reviews; translate QA and contact trends into action plans for leadership and cross-functional partners. Maintain SOPs, labor standards, and self-service support content to ensure consistency, compliance, and operational excellence. Collaborate across Store Ops, HR, and Supply Chain to drive alignment across retail, digital, and support experiences.

Led programs spanning training, QA, knowledgebase, communications, and outsourced partner support. Spearheaded training redesigns and QA enhancements, increasing guest satisfaction and first contact resolution. Guided vendor success strategies, coaching programs, and onboarding plans—elevating consistency across BPO networks. Co-led Surprise & Delight and Improve Always programs to reward, recognize, and continuously improve service culture. Partnered with IT and PM teams to ensure seamless end-user experiences during AI tool rollouts and digital transformations.

Offering on-site styling needs for individuals and events. This includes: hair cutting, hair coloring and hair styling. It also includes booking and organizing weddings and fashion events.

While assisting the remote Branch Management team in Atlanta with training, development and daily operations, this role also focuses on client retention through client visits, trainings and overall relationship management. Strong emphasis on sales talent recruitment and management as well.

As the first appointed training specialist within the organization, I created the core inside sales based training program for on boarding new hires, and continuous improvement trainings based on need. In creating this department and program, the organization was able to successfully on board over 40 new admissions representatives! Observing sales calls to provide improvement based feedback, for both the company and the representative, was a fufilling task! Working with many skilled and talented sales reps, I was able to learn to coach to any personality, and tenure, within the industry. Along with balancing trainings, administering and maintaining the sales CRM system was a priority. With the successful CRM system rollout, additional responsibility as an informal departments systems manager has been added to the role. This includes, but is not limited to: daily management and implementation, systems integration, creating system upgrades and role-outs, implementing efficiencies and promoting feedback/innovation on the floor for continued growth within the system.

Alongside recruiting and maintaining a large student population (including Military students), I co-manage our online chat feature, and assist my team in running their businesses as well. This includes, but is not limited to: sales based coaching both long term and on the spot, live chat monitoring, development within their current role/beyond, admissions based process improvement, advanced time management and organization. Most recently, I have taken on KPI based responsibilities as well as training and development in system and procedures for all new hires in our department. These additional assignments will assist in growing and continuously improving in my role while assisting others to do the same!

In my tenure with DeVry, I climbed the ranks in admissions and was able to maintain consistent successful recruitment sessions along all while mentoring multiple colleagues and leading many process change initiatives and projects. As an admissions rep, I recruited and maintained 20+ students each recruitment cycle consistently. These students ranged from military students to civilian based students, and from all different inquiry channels. I also mentored multiple representatives simultaneously. These reps were being coached on performance along with growth and development within their role. I am proud to say I assisted many colleagues in growing personally and professionally, often times resulting in promotions and career advancements. Following my passion for continuous improvement, I was also tasked with leading many process change initiatives and projects. These included student facing and employee facing changes, program updates, process updates and beyond. In doing so, I was blessed with the ability to help lead and become a project manager for our charitable efforts committee.

On-site hair and makeup services. CFO & COO.

As a lead payroll processor, I was in charge of over 300 payroll accounts for small to medium businesses in the Chicago land area. As well as providing payroll services, customer service, tax advice and supervision roles were obtained and allowed me to take on many more responsibilities including but not limited to: scheduling, interviewing, sales and marketing.