Jacqueline Machado

Developed and led full-funnel B2B strategies, aligning thought leadership initiatives with conversion-focused tactics to drive brand authority and measurable business growth. Defined and designed media strategies aligned with client business objectives, acting as the central integrator between creative and media teams to ensure strategic consistency and on-time delivery. Organized project roadmaps and internal workflows for multiple accounts simultaneously, prioritizing tasks in a fast-paced environment to maintain high execution standards

Led Quarterly Business Reviews (QBRs) and negotiated Joint Business Plans (JBPs) for long-term contracts. Successfully drove account growth and maximized client investment, contributing to an average 15% annual revenue increase across the portfolio by proactively identifying upsell opportunities and securing renewals. Built, developed, and managed relationships across a portfolio of 80+ accounts in diverse segments and seniority levels. Maintained a 90% average renewal rate by focusing on continuous value delivery, strong relationship management, and achieving high customer satisfaction. Conducted proactive, deep campaign performance analysis, focusing on key client metrics (KPIs) to identify gaps and provide strategic recommendations that maximized results. Partnered cross-functionally (Insights, Product, Sales, Operations) to develop and implement tailored client strategies and troubleshoot complex issues to resolution. Drove an 80% average product adoption rate by leading end-to-end client onboarding and successfully integrating new features (e.g., LinkedIn AI features). Also created and delivered scaled sales programs (webinars and one-to-many communications) to effectively communicate value and best practices to a broad audience. Consistently exceeded quarterly and annual sales quotas with a results-oriented approach. Successfully built and maintained a robust pipeline of upsell and expansion opportunities, leveraging data analysis for accurate revenue forecasting and strategic planning. Executed complex workflows under tight deadlines, coordinating multiple internal and external stakeholders to ensure project success and satisfaction.

Refined my skills in building strong interpersonal relationships and fostering effective communication across cultural diversity. Explored diverse European cultures, significantly broadening personal and professional perspectives on international collaboration. Managed the daily routine for two teenagers, developing robust organizational skills and project coordination in a dynamic, high-demand environment. Required a high degree of responsibility and emotional intelligence to proactively manage and support diverse needs and mediate daily conflicts effectively. Utilized the immersive intercultural setting to significantly enhance autonomous problem-solving abilities and natural adaptability.

During this two-year cultural immersion in the U.S., I supported a host family with the care of three children, rapidly developing critical professional skills: Achieved deep cultural immersion, strengthening resilience, empathy, and effective intercultural communication skills essential for building successful partnerships in global organizations. Successfully managed and optimized dynamic daily schedules, logistics, and educational activities for three children, demonstrating strong prioritization and complex project coordination. Drove autonomous household operations and resource allocation, cultivating strong initiative and accountability in a self-directed environment.

Oversaw the full scope of environmental monitoring programs at sanitary landfills, including Water, Gas, Air Quality, Waste Characterization and Structural integrity. Leveraged the resulting performance data to identify and correct non-conformities annually, reducing operational risk by 10%. Executed and submitted over 25 comprehensive analysis reports annually to regulatory bodies, achieving a 100% success rate in maintaining organizational legal compliance and continuous adherence to all relevant environmental frameworks. Drove cross-functional project execution by collaborating with Engineering, Operational teams, and external partners, ensuring seamless project execution and data integrity which resulted in the on-time approval of a major operational license renewal. Led environmental education and awareness programs, delivering 20+ hours of targeted training and engagement initiatives annually to over 450 employees and external stakeholders, significantly improving internal waste separation rates by 15%. Managed and negotiated contracts with external suppliers and consultants, ensuring the provision of high-quality specialized support for environmental initiatives.

Drove high-stakes regulatory Customer Success by serving as the primary interface for complex environmental licensing, including Vegetation Suppression Permits, managing over 50 client applications and achieving an average 90% acceptance rate on initial submissions by streamlining documentation validation. Optimized the client regulatory journey by analyzing process inefficiencies and collaborating cross-functionally with technical teams to reduce average processing time by 20%. This involved translating complex legal language into clear, actionable compliance guidelines. Cultivated client partnership and retention by proactively managing expectations and resolving complaints efficiently, leading to an average 95% client satisfaction rate. Ensured data integrity and governance for all licensing documentation within the CRM, providing transparent status updates and accurate tracking of all regulatory progress, serving as the essential regulatory interface with external agencies. Executed and supported environmental education projects at the Botanical Garden, successfully delivering tailored programs to local schools and community groups to promote sustainable practices and public awareness.

Managed and streamlined the frontline communication flow, successfully resolving 80% of client inquiries during the first contact and ensuring efficient redirection of complex sales matters. Coordinated and scheduled over 10 property viewings weekly, providing essential administrative support that increased the sales team's availability for closing deals. Maintained systematic organization for all client referrals, document filing, and key control, ensuring 100% data integrity for critical property records and minimizing search time for the sales staff. Cultivated strong interpersonal skills and provided positive client service, contributing directly to a reputation for reliability and efficient office operations.