Jacqueline Cloud

I founded Fudge Fairy Co. to modernize and reinvent the classic fudge experience. We create handcrafted, spoonable fudge in a variety of nostalgic and innovative flavors, using high-quality ingredients and small-batch techniques. As the founder, I oversee product development, marketing, sales, and operations — growing the brand both online DTC and through local retail partnerships and vendor markets. Our focus is delivering an elevated, whimsical fudge experience that feels both familiar and refreshingly new. FudgeFairyCo.com

Entertwine Media is a full-service production company that conceptualizes, produces, and distributes video content for local businesses and clients, with concentration on (but not limited to) YouTube Content Creators & similar clientele. (EntertwineMedia.com) From concept to final delivery, we have a strategic creative process to showcase what makes your story authentic and unique. We love what we do and are proud to offer our clients a wide array of production services. Some of our services include: Creative Development | Content Strategy | Brand Positioning Directing | Production | Aerial Cinematography (Drone) | Color Grading | Motion Graphics

Lucyd Media is a creative advertising studio driving customer acquisition for socially conscious brands. I create engaging and effective social media advertisements for ~30 of the top 100 CBD Brands in America.

Vortex Security based in Jupiter, FL has over 100 years of combined experience in the residential and commercial security alarm industry and specializes in home automation, video monitoring systems and security systems. We are dedicated to providing our customers the peace of mind they deserve, because “Protecting What Matters” to you, is what matters most to us.

Breathe Therapeutic Air®, and immediately access a proven history of natural life-enhancing benefits. Essential oil diffusers can be messy and complicated. We simplified the process with the personal diffuser. Simply choose a blend, breathe, and experience aromatherapy anywhere. ‣ Exhibit leadership as mentor and advisor for a team of 10-15 Happiness Engineers ‣ Administer timely communications for emails and inquiries ‣ Establish a framework for social media activity within Sprout Social; maintain integrity of communications between company and client ‣ Navigate a variety of customer inquiries using ZenDesk email, phone, and live chat: compliments, complaints, angry, confused, and passionate client messages ‣ Supervise, hire, and train customer service reps and implement training course curriculum ‣ Maintain MONQ’s ZenDesk satisfaction rating at 91%, 3% higher than the ZenDesk Retail Industry standard ‣ Formalize a procedure for managing schedules for the Happiness Engineer Team; keep all shifts filled and monitored ‣ Cultivate a cohesive team dedicated to company mission; embrace organization goals focused on customer service, excellent product, and effective marketing ‣ Improved ZenDesk response time to 16 hours from 21 hours

‣ Orchestrated the expansion of marketing growth with Sprout Social for organizing and processing all social media traffic ‣ Responded quickly and effectively to all social media traffic from Facebook, Twitter, LinkedIn, Instagram ‣ Implemented best practices in communication with the ZenDesk platform ‣ Facilitated complex problem-solving with customer requests, issues, inquiries, and complaints ‣ Maintained a positive work environment and work philosophy both with internal teams and with customer service ‣ Focused on teamwork as part of the MONQ company mission, ensuring fluidity and productivity

‣ Created, implemented, and managed MONQ video, photo, and relevant social media content ‣ Championed brand awareness for the company ‣ Managed all aspects of social media marketing ‣ Initiated in-person local and online international sales ‣ Assisted in maintenance of the digital presence of MONQ.com

‣ Coordinated student and community membership duties, equipment rentals, and member services ‣ Operated day-to-day tasks and duties within the Fitness Centers ‣ Followed the center’s policies and procedures for handling transactions for membership, rentals, and exercise classes ‣ Oversaw the Fitness Leader staff and Front Desk staff ‣ Attended to minor issues and customer service complaints within the facility

‣ Managed the amenities of the Fitness Center ‣ Supervised the support and service for gym members ‣ Maintained current knowledge of all fitness equipment usage guidelines and encouraged active lifestyles around campus

‣ Generated communications and marketing activity for the Athletic Department staff ‣ Produced the weekly radio show at WTOP ‣ Filmed and edited game highlights and recaps ‣ Created game-day flyers, banners, brochures, and other materials for the department ‣ Served as primary assistant for the department, including game attendance and day-to-day office operations

‣ Cultivated and managed a social media presence for VAE ‣ Built social media platforms from the ground up, including Twitter, Instagram, Google+ ‣ Achieved graphic design success for the company’s logos and web layouts in HTML ‣ Organized VAE’s strategy for its online presence; included customers and employees in the VAE mission ‣ Assisted the Director of Marketing for various marketing tasks and project goals

‣ Filmed and edited segments for the team ‣ Created graphic and web design for the DCU Women’s site ‣ Delivered expert assistance with photography and marketing for the team

‣ Performed as session drummer for PBCC ‣ Filmed and edited miscellaneous video projects ‣ Assisted with sound and live audio tracks from Sunday services ‣ Collaborated with community members for maintenance and activities in the church

‣ Organized floor settings for the store ‣ Planned day-to-day changes for the aesthetics of the store layout ‣ Ensured superior customer service ‣ Maintained the integrity of financial tasks in the store, operating cash-in and cash-out procedures