Jacqueline Pennington

• High-volume and full-cycle recruiting, sourcing, and hiring efforts for field/frontline roles (such as CDL Drivers, Warehouse, Merchandising/Sales/Account Managers) across the United States using the Taleo and iCIMS applicant tracking systems and HireVue video interviewing software. • In a uniquely combined role, conducted candidate screenings and interviews as well as made all hiring and selection decisions in a recruiter-driven hiring process. • Successfully executed hiring goals of 10+ hires per week, while maintaining a high-volume workload of 65-80+ requisitions. • Partnered with business leaders in union and non-union facilities to help identify hiring needs, advise on talent management, and instruct on recruiting compliance. • Participated in initiatives/action planning teams focusing on HR learning and development, as well as improving retention in frontline roles. • Orchestrated process improvements for field recruitment efforts, including spearheading knowledge sharing practices using OneNote.

• Reviewed applicants, conducted phone interviews, provided candidate summaries, and arranged in-person interviews for a range of entry-level financial positions such as Bank Tellers and Customer Service.

• On-site interview logistics contact for scheduling and facilitating candidates in a high-volume interview setting. • Negotiated times and schedules to organize exempt and non-exempt candidate interviews using heavy email and calendaring efforts. • Sourced, screened, and engaged with talent pipeline using the Workday applicant tracking system. • At the brand-new Tulsa facility, established new processes and procedures for the on-site candidate interviewing experience including facility tours, team introductions, and interviewer organization tactics. • Ensured successful on-boarding of new employees as an On-boarding Ambassador by completing electronic Form I9s. • Partnered with Employee Resource Groups within Capital One to set-up Recruiting/marketing booths at community events like 5k runs, food truck events, and local parades. • Partnered with various universities and agencies for new recruiting initiatives by attending career fairs, utilizing job posting bulletins, and networking.

• Full-cycle recruiting and sourcing for Inside/Outside Sales, Customer Service (call center), Accounts Receivable, and Labor-related positions using the Infor applicant tracking system. • Designed and implemented new candidate sourcing and screening processes for passive candidates to drive interview scheduling and hiring results. • Exceeded staffing goals and metrics regarding number of interviews conducted and candidates hired. • Assisted in new hire orientations, on-boarding, and training of Sales Representatives including classroom training, facility tours, and on-boarding paperwork. • Trained and mentored newly hired Recruiters for other branch locations. • Completed special projects that included updating company postings and bulletins throughout the facility.

• Attended auditorium events to ensure the productivity of event staff as well as addressing all client and guest concerns, questions, and correspondences. • Updated a variety of department policies regarding attendance, dress code, and disciplinary action. • Completed bi-weekly employee payroll using Kronos Workforce Timekeeper. • Scheduled employees and monitored shift trades/drops using When To Work Employee Scheduling Software. • Created reports for clients including event house reports, labor charges, and attendance entries. • Utilized EMS Event Management Software for scheduling and reporting purposes. • Received “Verbal Judo”/dispute resolution training, bystander intervention training, and CPR/AED certification.

Graduated as an Honors Program Scholar with a double major in Psychology and Political Science