Jacqueline Palmer

• Setting long term commercial strategic direction for assigned categories including Cloud/Hosting, Compute and Software Enterprise. • Influencing business and wider category stakeholders. • Developing relationships with senior leadership. • Developing a supply base to meet the changing requirements of the category. • Leading supplier negotiations ensuring a framework for a strategic contractual relationship with limited risk. • Providing subject matter expertise on complex purchasing, technical, legal & contractual issues. • Defining governance around best practices and purchasing policies. • Achieving assigned category targets for cost reductions. • Implementing Global Category Strategies. • Performing Supplier relationship management and reviews.

*Increase the profitability of existing products and develop new products for the company *Work with third parties to assess partnerships and licensing opportunities. Establish and manage relationships that support the product delivery. *Manage the entire product line life cycle from strategic planning to tactical activities *Specify market requirements for current and future products by reviewing/conducting market research supported by on-going visits to customers and non-customers *Define product strategies and roadmaps from existing ideas, and help to develop new ideas based on experience and contact with customers and prospects *Deliver Marketing Requirements and Product Requirements with prioritized features and corresponding justification. *Set pricing to meet revenue and profitability goals. Provide the financials with the business case *Develop and implement a company-wide go-to-market plan, working with all departments to execute. Drive cross-functional teams to ensure effective launch and operational support for the products *Develop an expertise with respect to the competition *Develop the core positioning and messaging for the product *Perform product demos to customers *Deliver revenue projections * Drive the development of sales tools and collateral *Brief and train the sales force at sales meetings

Managed server, workstation and operating system suppliers as they align to the Motorola product suite Aligned global engineering design efforts with vendor's product roadmaps and migration strategies Maintained vendor relationships with Hewlett Packard, Microsoft, Redhat, and our integrator Synnex As the Information Technology lifecycle standard has changed it has been important to set expectations and restructure field support. This requires effectively communicating the strategy to our current and future customers Worked with engineering management to reduce costs by 20% while maintaining quality standards Developed strategic plans to reduce engineering costs by 50% by the end of 2010 Continuously working with the Motorola buyers to reduce the number of order problems by 30 % Engaged in launching media recovery with Quality/Service to reduce system recovery time by 70% Worked with suppliers and category management to reduce costs by 10% Negotiated license agreements with vendors as it applies to the business and its products Drive the engineering team to create product improvements each year as our business gets impacted by the rapid change in technology and lifecycle planning Assisted a team in managing customer system programs that are 'staged' in-house as part of a quality initiative to improve customer satisfaction

Managed global product platforms for Mobile and Portable two-way radios Conducted product research with Public Safety/Federal, State, local government markets Committed to continuously build my relationships with targeted high profile customers Supported trade shows to help identify new customers and support existing customers Used a highly disciplined product development life cycle to deliver products on schedule and within budget Wrote requirements for overall portfolio strategy as well as individual products Identified product and market requirements that Engineering and Manufacturing used to develop the next generation products Drove customer interface and ergonomic radio design requirements to accomplish two specific tasks: create consistency between product portfolios to reduce resource allocation and design cycle time reduce customer training cycle time in response to their need to train their internal users on new products and services Led weekly meetings with global cross-functional teams to communicate project status and schedules that resulted in launching new products into the global marketplace on schedule and within budget Improved a process to evaluate product enhancement requests that provide higher productivity for product planners and feature rich products for the consumers Facilitated the sharing of product knowledge sharing between business' to allow shared success' amongst the various markets Tracked competitive products, market share and pricing. Analyzed Motorola sales and financial data to derive information necessary to support product development

Evaluated the cancellation process and recommended changes. Documented and implemented changes for the base station infrastructure products Maintained marketing plans for high tier base stations and receivers

Coordinated and facilitated the Commercial Government Industrial Solutions Sector broadcast in July of 1999