Jacob Tievy

• Deployed and supported over 250 MacBooks and 300 iPads for students and teachers. • Delivered exceptional customer service by resolving technical issues for MacBooks, iPads, Windows machines, smart boards, printers, and VOIP phones. • Managed macOS and iOS devices using Intune for policy deployment and compliance. • Demonstrated attention to detail by maintaining accurate and updated documentation for server rooms to optimize asset tracking and inventory management.

• Ranked as the top-performing help-desk associate, resolving 10% more tickets and calls than peers. • Configured and managed critical information technology systems including WatchGuard and SonicWall firewalls and switches. • Administered user accounts and computers in Microsoft Active Directory and Azure AD, enhancing system security and functionality. • Applied oral communication skills to interact effectively with clients and colleagues, addressing complex technical issues and ensuring clarity in resolutions. • Established myself as the go-to IT Associate for addressing our clients’ complex technical issues. • Conducted regular Veeam backup checks and restore tests for clients. • Successfully completed numerous custom desktop and laptop builds for clients. • Designed and implemented an automated PDF form-filling system using Power Automate. • Utilized ServiceDesk Plus to create, track, and close support tickets. • Monitored system health and security via Barracuda RMM and ServiceDesk Plus. • Assisted remote clients through the use of Bomgar and Barracuda RMM.

• Managed an Olympic grade pool and facility. • Collaborated with a team of over thirty lifeguards and managers to ensure the maintenance and safety of the University’s aquatic facilities for several hundred patrons and students each week.

• Created over two hundred hand-drawn layouts of residential houses. • Performed building measurements in order to produce residential appraisals for single family homes and condominiums.

• Collaborated with team members to create and adjust pro forma models. • Designed and organized financing packages for mixed use developments. • Conducted weekly job site visits to assess progress and determine efficiency

• Promoted to Pool Manager after two months of lifeguarding • Managed a staff of over twenty lifeguards, cashiers, and swim instructors to ensure water safety and prevent injuries and drownings in several hundred patrons every day. • Performed regular safety inspections of pools and equipment, took hourly water tests, and maintained six water filtration pumps to reduce hazards.

• Prepared quantity takeoffs and estimates for earthwork, erosion and sediment control, demolition, domestic water lines, sanitary sewer lines, storm sewer lines, and fire service lines. • Utilized Agtek and Bluebeam software products to digitize and quantify work. • Modified and updated the corporate estimate to better evaluate bids.

Minor in Real Estate Development