jacob skinner

client services technician

About

I enjoy learning anything I can get my hands on, trying to find new ways to solve problems, and helping others when they have computer issues. Currently I am studying PowerShell and VMware to further my knowledge of systems. When not at work, I enjoy fitness, cooking, and spending time with my friends.

Country

united states

City

carrollton

Industry

higher education

Skill

software installation, customer satisfaction, technical support, programming, wiring, ethernet, computer hardware, windows 7, customer service, communication, phone etiquette, windows 10, healthcare information technology, active directory, windows, microsoft office, microsoft exchange, networking, troubleshooting, google suite, office 365, windows 10 migration

Experience

help desk engineer

greenway health

2019-1 - 2019-2 · 2 mos

· Supported 1500 employees by troubleshooting an extensive variety of both hardware and software issues by helping end-users in person or linking remotely into their computers. · Managed end-user accounts in Active Directory, Microsoft Exchange & Office 365. · Configured computers for new hires and upgrades to comply with HIPAA standards. · Managed company hardware and software in Dell KACE. · Promptly responded to tickets submitted by end-users. · Handled the off-boarding of end-users who left the company, i.e. collected and archived computers, turned off accounts in Active Directory and 3rd party software. · Utilized Cisco Unified CM Administration for our call centers and to troubleshoot phones issues.

associate help desk engineer

greenway health

2017-7 - 2018-12 · 1 yr 6 mos

library assistant

warren p sewell library

2016-4 - 2017-7 · 1 yr 4 mos

· Held one-on-one computer/device lessons that created a better understanding of how their devices operated. Also helped the patron use Microsoft Office to create resumes and some Excel workbooks. Eventually led to some patrons becoming self-sufficient on their devices. · Suggested items that management should order (i.e. books, movies, television shows, audio books, and music CDs). Which led to increased usage of the new young adult books and newer television shows that the teenagers were interested in. · Aided patrons who had trouble locating items on shelves and suggested newer titles to read or watch based on what they liked previously.

seasonal employee

big lots

2013-11 - 2013-12 · 2 mos

Unloaded trucks full of items to sale in store. Stocked shelves. Assisted customers with furniture sales

installer and shop keeper

tci wireless

2011-10 - 2013-8 · 1 yr 11 mos

Installed T1, Power Cables, Fiber, and Ethernet cables in equipment shelters for Verizon Wireless. Built wiring kits for installation. Delivered equipment and wiring to equipment shelters in Georgia and Alabama.

assistant manager

w.g wireless

2010-11 - 2011-1 · 3 mos

Offered phone assistance to customers with cell phone related problems. Sold phones, accessories, and plans to consumers. Assisted the store manager with upkeep of store and operations.

assistant auto repairman

c&h body shop

2010-1 - 2010-7 · 7 mos

Helped repair damaged cars. Worked in paint shop painting, and prepping cars for painting. Detailed cars after repair.

client services technician

university of west georgia

2019-6 - Present · 7 yrs 4 mos

Focused on Windows 10 migration for the West Georgia campus. Helped create images and software packages in Ivanti. Supported the full time staff in the buildings I covered by updating software, replacing machines, break fixing G Suite Sync.

game advisor

gamestop

2014-10 - 2016-4 · 1 yr 7 mos

Offer phone assistance to customers with gaming problems. Sell video game consoles and games. Troubleshoot hardware issues and video game software problems.