Jacob Ryan Thompson

Manages daily logistics operations for Volvo, serving as primary liaison between carriers, customer plants, and internal teams to ensure reliable, compliant, and cost-effective transportation execution • Coordinates 20+ daily LTL and FTL shipments, confirming pickups, deliveries, and exceptions through proactive carrier communication and real-time updates in ProTrans’ TMS • Supports cross-border freight movements, collaborating with the Border Crossing team to maintain 100% customs and C-TPAT compliance • Manages expedited shipment requests, partnering with the Expedite team to resolve urgent service needs and minimize delivery disruptions • Monitors shipment performance and communicates service exceptions and delays, improving customer visibility and reducing escalations • Prepares daily, weekly, and monthly operational reports, supporting performance tracking, issue identification, and improvement initiatives • Support 3PL logistics plan execution, helping maintain 95%+ KPI performance

• Applies knowledge of logistics and transportation methodologies (including Full Truck Load and Less than Truck Load) to design transportation plans and solutions, while constantly analyzing data to ensure business objectives are met • Directs operations and assigns loads for 20+ drivers daily, achieving on-time deliveries and enhancing route efficiency, reducing empty miles by 20% • Designed a database to calculate non-load related miles, reducing the time spent on the invoice by 5 hours weekly across the team • Leads a comprehensive driver safety program and builds relationships with the drivers, to ensure safety is a top priority • Fosters strong partnerships with external partners and customers to ensure satisfaction • Onboarded and manages 40+ drivers and other team members • Coordinates with 10+ offices (including senior managers) to outsource drivers and to ensure all offices are meeting demands

• Performed administrative duties such as payroll, driver counseling, accident reviews, resolving pay issues, analyzing P&L statements, invoicing, and creating operational or financial reports • Built and maintained positive professional relationships with drivers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity • Helped optimize fleet performance, operations, and profitability for transportation live animals (poultry) • Investigated loss and damage claims, inefficiencies, and performance data • Created driver safety messages, driver safety briefings, driver trainings, and annual reviews for 100+ drivers • Ensured federal and regulatory compliance (e.g., DOT and USDA) and company safety requirements were being met

• Maintained 15+ social media accounts within Instagram and Facebook, managed a monthly newsletter, and wrote weekly blog posts, fostering brand relationships with customers through authentic storytelling and graphics • Conducted monthly contests for social media followers and tracked social media trends, increasing engagement by 35% • Collaborated with I.T. Services and a digital marketing team to ensure quality content and coordination across all projects

• Created social media content and researched trends to engage local citizens, such as the Young Affiliated Professionals (YAP) group • Conducted dana analysis of top 200+ donors to analyze donor retention rate, donor lifetime value, average gift size and other trends • Inputted data regarding donor information, gift amounts, fundraising amounts, and social media engagement • Assisted with event planning and promotion, such as adoption events, helping 300+ dogs find homes

•Provided excellent customer service by answering patient questions regarding filling prescriptions and insurance •Called insurance companies and other healthcare organizations to troubleshoot billing information, prescription discrepancies, and resolved other issues •Filled prescriptions in an accurate and timely manner •Managed inventory of drugs in store and ordered medications ahead of time •Organized medications and prescriptions to streamline the profess and optimize efficiency •Trained 15+ new employees on day to day tasks and other policies and expectations