Jacob Owen

I worked at The Royal Pub & Restaurant for the past 2 years initially as a Food Waiter and then more recently as a Bar Person. The role allowed me to develop strong communication skills, customer service experience and enabled me to learn to deal with people of all ages in a challenging and busy environment. The restaurant is regularly full with upwards of 150 customers at any one time. This requires careful management and planning to ensure exceptional customer service is maintained. I had been given additional responsibilities such as holding the keys and locking up at the end of business, managing payments and multi-tasking across the bar and food orders. I became a valued member of the team and built a strong relationship with my colleagues and the Head Chef. I have spent time at Sky Bet in Leeds shadowing the In-Play Trading Team to gain further insight into the online Gaming sector as this is an area that I am particularly interested in.