jacob kaufman

systems analyst

About

I love learning new skills, problem solving, and working with people. I intend to combine the interpersonal experience I received as an undergrad with a growing IT skill-set gained through experience. The greater part of my past work has been with higher education, which has supported a variety of IT learning opportunities. On the personal side of things, I enjoy skiing, traveling, and cooking.

Country

united states

City

richmond

Industry

higher education

Skill

higher education, nonprofit organizations, customer service, windows, research, teaching, community outreach, technical support, training, computer hardware, microsoft office, computer hardware troubleshooting, software troubleshooting, network troubleshooting, end user training, desktop administration, google apps, remote user support, teleconferencing, learning management systems

Experience

systems analyst

virginia commonwealth university

2019-9 - Present · 7 yrs

development assistant

eastern mennonite university

2013-7 - 2015-6 · 2 yrs

As development assistant, I handled various responsibilities around charitable gift receipting for a 501c3 institution. These responsibilities included check and cash receipting, data entry, generation of reports for development staff, and upkeep of an online donation portal. Much of this work was performed with Jenzabar EX, a student/faculty/constituent database used by my employer.

student helpdesk technician

eastern mennonite university

2009-9 - 2013-5 · 3 yrs 9 mos

This is the position that really gave me an interest in the IT world. I averaged 8 hours a week per semester at the technology helpdesk. Working at the helpdesk introduced me to phone etiquette , customer interaction, incident tracking, and basic hardware, software, and network trouble shooting.

helpdesk analyst

american university

2017-7 - 2019-9 · 2 yrs 3 mos

Technical support for hardware, software, and network issues by phone, email, and chat. Incident management and remediation for tier 1 and 2 incidents. Identity Services and on-boarding for new staff and faculty accounts. Enterprise resource planning database access management.

laboratory support analyst

eastern mennonite university

2015-6 - 2017-7 · 2 yrs 2 mos

Development, implementation, and upkeep of windows lab environments. Support and training for Moodle as a learning management system. Support and training for teleconferencing systems in the classroom and administrative level (Zoom). Technical support for hardware, software and network issues by phone, email, chat, and in person.