jacob crabb

* ♦ Daily management and monitoring of client’s Messaging environments supporting approximately 100K users. * ♦ Researched, troubleshot and resolved Severity 1, 2 & 3 Incidents opened to our team. * ♦ Work with my team to prioritize and delegate tasks and incidents to ensure completion within the SLA requirement. * ♦ Install required application and system patches as well as apply fixes to the environment through proper Change Management. * ♦ Attend daily client operation or change meetings and provide necessary feedback. * ♦ Directly work with Delivery Leaders to ensure clients needs or concerns are addressed. * ♦ Create and maintain documentation meeting ITIL requirements in support of the messaging environments. * ♦ Participated in 24/7 on-call rotation in support our clients needs. * ♦ Technologies Supported: Exchange 2003, 2007 & 2010, Symantec Mail Security for Exchange, Blackberry Enterprise Server 4.0 & 5.0, Microsoft Activesync, Office Communicator 2005 & 2007, Microsoft Outlook 2007, 2010 & OWA, Quest Migration Software.

* ♦ Managed and maintained 10 client environments with a total of 32 Servers and 280 Workstations. * ♦ On-site and remote support for all 65 Bizco clients. * ♦ Project planning, scoping, management and execution. * ♦ Test and implement new hardware and software solutions. * ♦ Worked with my team to develop and implemented patch management, backup, security and change control SLA’s. * ♦ Technologies supported: Windows Server 2000, 2003 & 2008, Terminal Server 2003 & 2008, Small Business Server 2003, Exchange 2000, 2003 & 2007, Citrix 4.0 & 4.5, VMWare ESXi, Active Directory, Group Policy Management, Postini, Barracuda, Cisco Pix & ASA, Sonicwall Firewalls, Kaseya, Connectwise & various client specific applications.

* ♦ On-site installation and remote support of DB servers running Server 2000/2003 or AIX, POS registers, network printers & switches to support CBMS POS software at college bookstores. * ♦ In house pre-configuration of servers, print servers, Cisco WAPs, EDAs and other specialized hardware. * ♦ Internal desktop support of 100 + desktops in addition to 275 company owned retail stores. * ♦ Testing, deployment and maintenance of internally used applications. * ♦ Introduced and managed an internal SharePoint site for project management and tracking.

Splunk Inc. (NASDAQ: SPLK) was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most valuable parts of big data -- generated by every component of IT infrastructures, applications, mobile devices, website clickstreams, social data, sensors and more. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence. Our company's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. More than three quarters of the Fortune 100 and thousands of enterprises, universities, government agencies and service providers use Splunk software to harness the power of their machine data for application management, IT operations, security, web intelligence, customer and business analytics and more. Splunk helps customers solve problems in ways they could never dream before. With Splunk, all you need is a browser and your imagination.