jaclyn hood

I provide the exceptional customer service that our customers deserve, primarily via e-mail correspondence. Additionally, I receive inbound & make outbound calls for commercial & residential customers who use our electricity services. I assist with outbound collection efforts as well as sales. Answer client questions & address any concerns regarding their accounts. Assist with taking payments, making arrangements, and transferring service. Scheduling of reconnections and disconnections as well as new service. Assisting with renewals and helping the customer select the right plan for their household

I provide the exceptional customer service that our customers deserve primarily via e-mail correspondence. Additionally, I receive inbound & make outbound calls for commercial & residential customers who use our natural gas or electricity services depending on the market. I assist with outbound collection efforts as well as sales. Answer client questions & address any concerns regarding their accounts. Assist with taking payments, making arrangements, and transferring service. Scheduling of reconnections and disconnections as well as new service. Assisting with renewals and helping the customer select the right plan for their household.

I'm looking to help anyone that wants to transition into the Information Technology field OR advance their position in the IT field. New Horizons works very closely with veterans utilizing the Troops to Technology Initiative. We offer accelerated training, certifications, & career placement assistance. We have many corporate partners that need individuals WITH certifications to show that they have the hands-on experience. Additionally, many of our corporate partners specifically want to hire veterans & help them with their transition out of the Military because they have many transferable qualities. We also work with civilians & have many funding options available. If you want IT I can help! Invest in your future – I can promise you it will be worth it! Direct Line: 352.642.1792 Work E-mail: JHood@nh-alliance.com

Driving sales through outstanding customer service. Supervising store employees through training, scheduling, assigning & directing their sales function & day-to-day tasks. Rue 21 focuses on being the number retail store for customer service in its area, must keep customers happy at all times. Doing markdowns, promotional changes, training, large loss prevention issue, putting out new product, answering phones, faxing, doing nightly deposits as well as buying change from bank.

Promoted a safe, fun, organized, clean & profitable restaurant, Promoted customer service, teamwork, training, & further development of staff while working to stay in accordance with all state food & health safety laws & codes Obtained my Florida Restaurant Managers card – renewed it this year, will be good until 2015. In charge of weekly food orders, displays, promotions & sales, financial reports, caterings, customer service, cash register, cooking breakfast, shelves, new product development, etc.

Drive sales through outstanding customer service while following all Policies & Procedures per the Lids Operations P&P Manual. Supervising store employees through planning, training, scheduling, assigning, & directing their sales function & day-to-day tasks -- making sure, they are also following the P&P manual. Played major role in keeping shrink levels down. Did all visuals for store. Doing monthly employee evaluations. Communicating with employees at all levels of the company. Big hand in recruiting, selecting, developing, & training store personnel. In charge of keeping all paperwork organized correctly & neatly. Administering, monitoring, & controlling profitability objectives of the store set forth by company budgets & forecasts. Processing all inbound merchandise shipments, in-store price changes, & store transfers & shipments out as well. Also in charge of store contact such as phone calls, e-mails, letters, etc.

Using multi-line phone system, sending & receiving faxes, typesetting, filing, copying, graphic design, and packaging, shrink-wrapping, ordering, and transporting printed materials. Off premises customer service representative & job delivery. Assisted in developing new accounts. Huge Customer Service responsibility.

Greeting and assisting customers. Maintaining George Jenkins’ vision and always providing premiere customer service. Accurately weighing, scanning, and packaging groceries. Handling cash and operating POS terminal. Staying up-to-date with current events related to my store and company. Maintaining a clean and organized work environment. Handling customer complaints/concerns/returns/etc. Selling lottery tickets, tobacco, alcohol, and money orders while following all state and federal laws. Western Union Agent certified in sending and receiving money transfers. Coordinating schedules and running the front end. Ensuring customer satisfaction at all times. Using multi-line phone system and directing calls. Sending and receiving business e-mails on behalf of the company; including orders. Going out and making sales calls. I have worked for stores #0690, #0527, #1312 and #306. I have been trained and worked as a Cashier, Customer Service Staff, and Event Planner.

* Responsible for providing an exceptional experience for all of our guests! I greet guests, clock in & out all appointments, schedule follow-ups, and do all confirmation calls. * I pull charts for the next days treatment as well as update all patient demographics, medical history, and progress notes from previous centers. Always maintaining HIPAA compliance. * Confirm multiple provider schedules regarding treatments, meetings, and centers * I'm in charge of all social media for this specific location, and a big participant in local events. * I collect payments & monitor monthly EFT accounts for compliance.

I obtained my general high school diploma. In addition I was an active member of the Academy of Entrepreneurship as well as First Impressions. In addition to my general education classes, I took numerous computer classes. Activities and Societies: FBLA, DECA, First Impressions, PC Support

Graduated with distinction Activities and Societies: Cosmetology