Jacky Yeoh, PMP

• Led the end-to-end development of a scalable Warehouse Management and Control System (WMS & WCS) from the ground up using modern technologies. • Designed and delivered customized WMS solutions tailored to the needs of multiple client projects. • Collaborated with stakeholders to gather, analyze, and document requirements across diverse projects. • Acted as both project manager and lead developer, bridging business requirements with technical implementation. • Mentored junior developers and enforced coding standards, improving overall team productivity and maintainability.

• Successfully managed multiple projects concurrently for major banking and financial institutions, covering modules such as Digital Onboarding, Lead Management, Loan Origination, Credit Administrations and Debt Collection. • Quickly adapted to the fintech industry, building domain knowledge while delivering complex, multi-module projects in a short timeframe. • Coordinated requirements workshops across multiple departments to capture cross-functional needs and ensure system-wide alignment. • Oversaw UAT, managing defect resolution across various projects including a large-scale implementation involving testers from 14 departments within a client bank. • Monitored and drove progress across multiple cross-functional development teams, ensuring effective collaboration and on-time delivery of project milestones. • Collaborated with external vendors to align development, testing, and deployment activities, ensuring smooth system integration and successful go-live. • Represented the project team in Project Steering Committee (PSC) meetings, presenting progress and key issues to C-level stakeholders. • Ensured project delivery within scope, timeline, and quality standards while balancing competing priorities across multiple initiatives.

• Delivered exceptional client support for major customers such as GLS, NTUC FairPrice, Yusen Logistics, JCS, CPF by resolving issues, recommending change requests to improve operations, and managing system enhancements. • Supported a wide range of warehouse types, including manual, automated, semi-automated, cold storage, and food manufacturing facilities. • Performed preventive maintenance, server upgrades, database backup/restore, disaster recovery, and performance tuning to ensure system reliability and efficiency. • Provided technical support for WMS and WCS systems integrated with automation subsystems (ASRS, Cranes, Conveyors, EMS, etc.) and host systems (ERP, SAP, other WMS, etc.) • Enhanced customer satisfaction by delivering timely resolutions and customer-centric solutions tailored to business needs.

• Gathered requirements, defined project scopes and facilitated meetings to manage and deliver Change Requests. • Supported customer in setting up new WMS instance for new warehouse. • Delivered and supported a customized stock-taking module to help customers meet audit and compliance requirements.

• Took the initiative to transition from customer support to project delivery team, embracing the challenge and quickly adapting to the new role. • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands. • Designed and delivered operations-centric solutions tailored for customers’ business goals and constraints. • Monitored project progress and risks, developing contingency plans to ensure successful delivery. • Directed integrated solutions with automation subsystems such as ASRS, Cranes, Conveyors, EMS, Shuttle Cars, AGV, etc. and various host systems. • Completed projects from specification through go-live including major implementations for customers such as IKEA.

• Resolved problems, improved operations, managed change request, and provided exceptional client support to customers such as GLS, NTUC FairPrice, Yusen Logictics, JCS, CPF, etc. . • Experienced in supporting Manual Warehouse, Automated Warehouse, Semi-Automated Warehouse, Cold Storage Warehouse, Food Manufacturing Warehouse, etc. • Experienced in preventive maintenance, server upgrades, database backup and restore, disaster recovery and performance tuning. • Experienced in supporting WMS and WCS integrated with automation subsystems such as ASRS, Cranes, Conveyors, EMS, etc. and various host systems like ERP, SAP and other WMS. • Increased customer satisfaction by resolving issues and providing customer centric solutions.

• Designed integration tools to consolidate data from multiple sources including RDBMS, SQL and big data platforms. • Collaborated with Business Intelligence to develop customized ETL solutions tailored to business objectives. • Developed and optimized in-application SQL statements to enhance performance and data accuracy. • Integrated retail chain processes with major retailers (AEON, Tesco, etc.) and suppliers like (Nestlé, PnG, Uniliver, etc.), ensuring seamless data flow across the supply chain. • Built strong expertise in data integration, system performance, and cross-industry collaboration, forming the foundation for later roles in warehouse systems and project management.