Jackson Frank Lema

A. Duties and Responsibilities: 1. Drive sales by supporting dealers to issue loans by following our policies and procedures. 2. Credit management by providing relevant information to dealers about customers who are never paid, off-rate, and any indication of fraudulent activities. This includes ensuring training that emphasizes quality onboarding and acquiring the right customers. 3. Daily dealer visits to maintain the relationship between Watu credit and dealers, check stock levels of our key models, visibility check, price update, competitor information, and market sense. 4. Execute training sessions for new and existing dealers and front officers. Identify problem areas and provide training to improve the customer experience, quality portfolio, and turnaround time. 5. Support dealers by quickly responding to dealers' and front officers' issues escalated through various communication channels during onboarding and any other support requested. Escalate to sales executive or relevant units for those beyond your capability 6. Ensure all your dealers have required stock by introducing them to recommended distributors and adding them to communication channels related to stock information, such as WhatsApp groups, for regular and updated stock prices, and new or end-of-life information. 7. Monitor in-store pricing; check accurate pricing, promotional pricing, and competitor pricing 8. Marketing support to maximize Watu Simu in-store visibility, negotiate for prime and Front Space to create value and best brand positioning. 9. Communicate required information and updates to dealers and front officers through different channels such as, payments delay, changes in price, updates on system issues, calendar events, working hours, etc and mark them to the checklist for validation. 10. Report and updates on various field activities such as daily sales reports, pricing, competitors' activities, and any red flag-related issues, etc.

 Lead the team for effective management of store operation in receiving, inspection, storage, issuance & transfer of items as per company policy.  To follow-up overall inventory management.  Taking physical inventory once a month to cross check with the monthly inventory report.  Materials receiving and prepared MRR Bin card, SIV issue & reporting of stock.  Ensure indents are raised & proper documentation is completed on a timely basis for requisition of items and to handover to store Manager.  Responsible for store keeping, documentation & record keeping.  Generate Materials Received Report (MRR) on a timely basis. Input production data according to purchase order in computerized inventory system. Participate in physical inventories by counting stocks.  To Supervise team of seven store helpers and fiveTruck drivers,and one focal operator, to receive all requisition from six depertmentas Siltings,Printing,Lamination,Flexo,Packing,PolyPlant.  To handover all Materials as Granuale,Polylister,BOPPperlized,PvC,BOPPMeterlized, BOPP Natural,BOPPWhite,NaturalPoly,WhitePoly,Semi White Gloss Paper 315mm,330mm,360mm,PP White,PP Natural 1002mm,1000mm.  To issues Inks such as Rotolam,PvC,PET,Extrulam,UVs,Rotoprint,and to issue all kind of Solvent as Toulene,Adhisive,Hadner,Ethaely Astate,A-75,S-620,H-2180,S-200,S-110. And to receive all returning material to maintain stock,  To receice all Trucks and Contenas 20fit,40fit that come in to Offload with all kind of Raw material from Export and Emport and to prepare Documentation to handover to Store manager  Sourcing of new suppliers & sampling, testing and approval for new mateials and development

 Packing Materials from our client and to prepare a Document and to handover to the Store dept and toDispatch.  Supervise Packing Depertment Helpers and to keep records and files for our client and Handle maintenance and operation of our computer systems  Set controls on computers and other devices, respond accordingly when errors occur and maintain records of job runs.  Analyze common issues and take steps to reduce or eliminate them, and collaborate with other IT  personnel and seek help from Head of supervisors or Factory Manager to develop relevant solutions.  Ensure the security and privacy of the system for our clients and Contributes to team effort by accomplishing related results as needed

 Helping determine pricing schedules for quotes, promotions, and negotiations  Preparing weekly and monthly reports.  Giving sales presentations to a range of prospective clients.  Coordinating sales efforts with marketing programs.  Preparing and submitting sales contracts for orders.  Visiting clients and potential clients to evaluate needs or promote products and services.  Maintaining client records.  Answer questions about the service, our Furniture credit terms, prices and availability.  Coordinate with Marketing Manager and departments to optimize the sales and Marketing effort  and Develop strong, ongoing relationships with prospects and customers.

 To ensure that all sponsorship communication items presented by the are accurately processed into the system before close of the month  Scan documents and print files, when needed, Keep information confidential  To ensure ChildData system is utilized as per ChildData user guidelines and Sponsorship Book procedures, this regarding access, uploading, extracts processing and use of admin utility  To ensure all incoming communication, including gifts are processed in the system within agreed time of  receipt and then dispatched to the Community Development Facilitators  To ensure at least 60 questionnaires are successfully entered into ChildData system every working day to ensure efficiency  Transfer data from hard copy to a digital database

 Ensuring you adhere to all of your company’s policies and procedures.  Building lasting relationships with customers and ensuring they feel supported and valued.  Engaging in active listening with callers and making sure you calm angry customers down.  Responding accurately and efficiently to callers, explaining situations, and providing them with answers.  To manage large amounts of phone calls and other communication channels  MFS Biweekly Communications & Announcements within COPS Channels (Call Center & Shops)