Jackson Crasto

•Reviewed 80–100 fraud alerts daily, protecting customers and reducing financial exposure. •Identified fraud patterns and contributed to preventive actions. •Documented investigations with 100% accuracy for audit and compliance. •Resolved fraud cases promptly, improving customer trust and reducing escalations. •Communicated with customers regarding suspicious activity and guided them through next steps.

- Delivered exceptional in-flight service with warmth and professionalism, ensuring passenger comfort and safety throughout the journey. - Proactively addressed guest inquiries and resolved challenges with composure, adaptability, and emotional intelligence. - Maintained consistent service excellence under pressure, contributing to a positive and memorable travel experience. - Fostered a welcoming cabin environment, leaving passengers feeling valued and satisfied upon arrival.

•Delivered exceptional customer service and handled high‑pressure situations. •Managed difficult passengers, medical cases, and emergency scenarios. •Ensured safety compliance and coordinated with crew for smooth operations.

•Managed early‑stage collections with 40–60 overdue account follow‑ups daily. •Negotiated repayment plans, improving repayment success rates by ~12%. •Resolved failed payments and repayment issues with 98% CRM accuracy. •Escalated complex overdue cases per policy, consistently meeting recovery SLAs. •Trained junior staff on collections strategies and compliance.

- Managed customer account inquiries within the telecom sector, ensuring prompt resolution and high service accuracy. - Consistently exceeded customer expectations through proactive support and personalized service delivery. - Achieved and surpassed monthly sales targets by leveraging product knowledge and relationship-building techniques. - Demonstrated strong phone etiquette and attention to detail while handling sensitive account information. - Maintained quality control standards and contributed to team performance through effective communication and client rapport. - Developed foundational skills in customer experience, issue resolution, and cross-functional coordination—laying the groundwork for future roles in financial services and compliance.

•Delivered refresher training improving team accuracy and compliance by 15%. •Handled customer queries and early‑stage collections with SLA adherence. •Maintained accurate documentation supporting audit and quality requirements.

- Delivered high-quality customer support across telecom services, consistently exceeding expectations and meeting sales targets. - Fostered a collaborative team environment by sharing best practices and promoting knowledge exchange among peers. - Demonstrated flexibility and reliability by adapting to diverse responsibilities and supporting team members across functions. - Built long-term customer loyalty through personalized service, proactive problem-solving, and consistent follow-through. - Maintained high standards of phone etiquette, attention to detail, and product knowledge to ensure service excellence. - Developed foundational skills in relationship management, quality control, and customer engagement—laying the groundwork for future success in client-facing financial roles