Jackson Chan

IT SYSTEM INTEGRATOR @ KG Sowers Group Pte Ltd

Country

Singapore

City

Singapore

Industry

Information Technology & Services

Skill

Remote Desktop, Computer Hardware Troubleshooting, Active Directory Experience, Technical Support, Desk Top Support, Computer Networking

Experience

IT SYSTEM INTEGRATOR

KG Sowers Group Pte Ltd

2022-9 - Present · 4 yrs 1 mo

Singapore

• Deployment, configuration, and troubleshooting (Office 365/Desktop) • Managing and maintaining Windows-OS based systems • Provide support and maintenance within the organization’s desktop computing organization. • Provide remote technical assistance and support related to computer systems, hardware, or software. • Provide IT technical service desk and onsite support for end-user services. • Setup & Integration configure of Network (LAN & WLAN), Switches, Routers, NAS, AP and NVR • Performed network hardware maintenance and system upgrades including service packs, firmware and backup configure.

SENIOR TECHNICAL SUPPORT

ICHERRY TECHNOLOGY SDN BHD

2021-1 - 2022-8 · 1 yr 8 mos

Malaysia

• Diagnosed and repaired desktop and laptop hardware issues for clients, ensuring minimal downtime and optimal performance. • Assembled and configured PCs from scratch, including setup of standard software packages. • Provided exceptional customer service by assisting clients in resolving computer technical issues through phone support and on-site visits.