jack tan
client technical analyst iv
About
Hardworking, analytic, intelligent and adaptable with superb work ethic and always eager to learn multiple aspects of a business and making suggestions to improve efficiency and utilization of various company systems and processes. In multiple companies I have been put into various departments and taken on extra responsibilities while maintaining a high level of productivity.
united states
indianapolis
computer software
customer service, call centers, training, management, sales, customer satisfaction, time management, troubleshooting, team building, leadership, analysis, account management, marketing, microsoft office, process improvement, team leadership, customer retention, crm, strategic planning, vendor management, coaching, salesforce.com, microsoft excel, outlook, recruiting, quality assurance, inventory management, microsoft word, customer experience, hiring, idea generation, email marketing, excess and surplus lines, creative strategy, mentoring, training management, interviewing skills, analytical reasoning, property and casualty insurance, team management, data mining, restaurant management, bartending, entrepreneurship, emotional intelligence, commercial awareness, stock market analysis, hiring personnel, conflict management, research projects
Experience
national accounts management
credit solutions of america
Worked with creditors to obtain the lowest bulk settlements for thousands of clients. Imported over $300 million dollars in settlement offers. Resolved escalations with creditors and clients. Trained management on debt settlement process and procedures.
waiter and trainer
black eyed pea restaurant
Member of the winning team that won a regional contest for add-on sales in 2004. Trained and mentored new hires.
assistant general manager
la carretta
Input and ran daily sales reports, weekly inventories, and monthly sales reports. Hiring and training new hires and management.
rts - technical support representative
flextronics
customer service specialist manager
officer depot
Overseeing associate performance and productivity improvements. Meeting sales goals and metrics. Product setting, positioning, and maintenance of front end area and strike zone. Led associates to rank 1st in sign-ups for Worklife Rewards in the district from 7th place in the region and maintaining sales percentages of over 50% for Worklife Rewards transactions.
customer service specialist manager
office depot
Overseeing associate performance and productivity improvements. Meeting sales goals and metrics. Product setting, positioning, and maintenance of front end area and strike zone. Led associates to rank 1st in sign-ups for Worklife Rewards in the district from 7th place in the region and maintaining sales percentages of over 50% for Worklife Rewards transactions.
general manager
fuji castle
Developed and planned restaurant menu, setup basic business functions, hired and trained staff, filed all business documents including end of year tax forms, and went through training to obtain a Health District Permit for a Food Service Manager.
auto liability representative
affirmative insurance
Investigating, evaluating and negotiating auto liability claims and accurately determining coverage, liability and damages based on the reported fact scenario and making sure that our customers are taken care of with world class customer service promptly and efficiently.
client technical analyst iv
cdk global
Client Tech Analyst at CDK Global
special operations supervisor and systems administrator
national hole-in-one association
area handler and head splitter
ups
Employee of the month for five months during employment. Member of CHSP, a safety committee at UPS. Head splitter of the conveyor belt and interim supervisor whenever manager left area. Proper loading of air canisters and trailers and verifying hazardous items had proper documentation and were placed in a safe location within the containers.
client technician analyst i, ii, iii
cdk global
We're evolving the experience for our dealers and their customers, all over the world.With more than $2 billion in revenue, we're evolving the experience for our dealers and their customers in 100 countries around the world, serving over 27,000 dealerships. We've got the passion and experience to evolve the industry. #EvolvingtheExperience
settlement payment coordinator
credit solutions
Analyzing and processing requests for refunds for canceled clients and drafting errors. Handling escalations and answering questions and concerns from clients. Retaining clients that had previously canceled from Credit Solutions. While in Accounts Review, investigated and found discrepancies with the implementation of new systems and processes pertaining to escrow accounts and prevented future cash outflows and lowered escalations which potentially saved the company thousands in future refund expenses.
Education
texarkana college
business administration
Activities and Societies: Phi Theta Kappa (President), Fencing Club Vice President
the university of texas at arlington
finance
Activities and Societies: Alpha Chi Omega, Finance Society, Accounting Society
jack tan's Contact Information
Phone
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