Jackie Hing-Pacheco

Averus Group serves as the Management Services Organization (MSO) for all affiliated clinical/wellness entities, providing the non-clinical backbone that powers their operations. We work with: Cerebral Health, Pacific Neuroscience Center, and Magnolia Hyperbarics

-Team Leadership, Management, and Accountability -Day-to-day Operations & Business Plan Execution -Problem Solving and Troubleshooting -Compliance and Quality Assurance -New Process Implementation and Integration -HR Processes -Cultivate and enhance company culture through personal leadership strategy -Communicate and Champion company values -Champion overall company growth

-Full turnaround of truck unload and store operational processes. Came into 7 red trailers, and able to come clean with freight and clean up the back room within a couple months of arriving at a new store. -Oversaw truck unload process, backroom process/cleanliness, market, food service, essentials, and hardlines portions of the sales floor. -Managed freight unload, sales floor, and team member operations for my departments at the store -Global manager, responsible for hiring, training, coaching, and developing all members of my team -Constantly working on improving store processes and routines, so that the store can achieve green operational metrics and deliver an excellent guest experience.

-Managed team members and all operations of Home, Seasonal, and Electronics. -Helped to oversee the 2022 remodel -Served as store point of contact while my Store Director was on LOA -Achieved and then maintained green operations and processes for the $75 million dollar store

-Managed communication between construction team and store team -Executed workload at the store level, so that construction can flow smoothly -Lead an overnight team and ensures execution of all workload in an efficient and timely manner -Communicated with whole store team to educate and inform them on what is going on with the remodel -Balanced time management with working graveyard shift while also ensuring I am available for all remodel walks, meetings, visits, and face-to-face communication with dayside peers

-Managed the departments of style, beauty, and electronics -Involved in hiring, performance management, and workload management for all team members (around 40 team members) -Maintained solid operational routines and metrics in all departments. Green metrics, and safety standards upheld in all departments -Developing a service and selling culture, with the goal of making all guests feel joy in their everyday life

-Managing the front of store team (guest service team leads and guest service attendants, cashiers, guest services, cart attendant, Starbucks), building relationships, and coaching team members to be productive and effective in their position -Running a $40 million dollar store during Leader On Duty to shifts to ensure that all store processes ran smoothly and efficiently -Evaluating store metrics and guest feedback, and creating plans to ensure that team members are productive, while also providing guests with the best service possible -Hiring and developing talent within my workcenter -Remodel Captain (ETL - Remodel) from June, 2019 to November, 2019.

-Spent time with all work-centers (guest experience, hardlines, softlines, asset protection, human resources, and logistics) and learned how each area contributes to the business -Learned how to manage and lead a team of 50+ team members during “Leader on Duty” shifts -Assisted guests to ensure that they were receiving the highest quality guest service -Built relationships with management, team leaders, and team members

-Supervised and managed the store and employees as a key-carrying lead during my shifts -Served customers by processing their transactions, answering questions, and providing them with any help they need -Maintained store cleanliness and presentation for customers

*Seasonal: June-August -Promoted from Recreation Leader II to Leader III after one seasonal term with Campbell Recreation -Worked with fellow recreation leaders in planning and scheduling activities and creating the weekly calendars -Acted as a leader for campers (ages 8 through 15), by establishing and enforcing rules, setting examples, and answering questions -Helped fellow counselors grow and improve their leadership skills -Played games, completed art projects, and supervised campers on various field trips

Concentration: Marketing Minor: Psychology