jackie goldsworthy

* Organized and updated calendar for Owner and Operations Manager for all meeting, phone conference and prioritized daily schedules. * Coordinated all business travel and handled accommodations for conferences and meetings. * Researched selected conferences to provide information as to events to attend while optimizing time to complete all tasks. * Dialogued with store managers and vendors regarding inventory and reviewing new products. * Organized workflow of office to expedite needs of business. * inspected and reconciled all incoming merchandise making sure all purchased items were accounted for. * Reset merchasdise display for new items and products.

* Promptly and consistently answered incoming calls for a high volume call center. * Resolved concerns quickly and maintained all follow up with customer until resolution was complete. * Researched, connected and scheduled continuous train travel thru United States and Europe Reserved and schedule train travel for travel agencies and direct clients. * Accurately made changes and upgrades to reservations.

Accurately in put all daily lead information into file for returning of wireless devices. Scheduled return of wireless devices by way of Fed Ex. shipping online or by phone. Followed returned wireless device through inspection and kept client informed as to the process in a timely manner. Call on warm leads to encourage or remind them to return devices to retain the current value.

Customer service: conduct follow up with job seekers to check career seach and status of job matches made by recruiter. Insert all Job lead descroptions accuately into template for job board postings. Verify status of all job leads posted and post all current leads for job seekers review. Logistics: Coordinate supplies and support to assists in planning and execution of offsite job fairs and various events.

* Heavy phones: 70+ outbound, 30+ incoming call per day * Prepared and passed all inspections for employee policies, procedures and dealer compliance for JD POWERS and ASSOCIATES. * Called customers to follow up the next day to insure customer satisfaction is met. * Immediately resolved any concerns or questions with customers. * Acted as liaison between customer and vendor to schedule appointments for repairs. * Followed up with customers regarding future sales and service possibilities through mail and by phone.

* Prepared Lease End Extentions, Monthly Forcast Reports and condition report for lease returns. * Maintained rapport with with existing clientele through ongoing personal contact. * Analyzed and prepared customer credit reports and final documents for finance department. * Entered all pertinent information into the database for future customer follow-up. * Updated and prepared follow up procedures tailored specifc to the needs of the client coming to the end of their lease. To meet the individual needs. ie: handicaped equiped vehicle ready to view or specific client requests.