jackie clarke

Covering the North West Region Mangers role for three months looking after the North West team, providing support day to day, completing teams Mystory’s, maintain site cover and keeping KPI’s in the green, completed sickness report and dealing with holidays, attending weekly RSM call.

* Customer Service Adviser * Cable North West (Virginmedia) * Working as a Customer service adviser dealing with complaints, faults and billing, I work as part of a team looking at the packages which was formed whilst working in Customer Services, I also created the Admin function in Customer Services which I did for 12 months before moving into IT.

* Skills include: * Windows Operating Systems including Windows 7, Windows Server 2008, Window XP, Windows 2000, Windows 2000 Server, Windows NT4 Workstation and Windows NT4 Server * Operating System Deployment deploying Windows 7 and Windows XP, Windows NT * Active Directory Administration * Microsoft Applications, including Office 97 to 2013, Office 2010 * DHCP, DNS and WINS knowledge * Understanding of VMWare * Remote Software Resolution using various tools/remote clients. * BMC Patrol installation and configuration * McAfee antivirus software * Hardware fault diagnosis and repair (HP/Compaq/Dell, Servers, Workstations, Printers both HP and Toshiba MFD etc) * Knowledge of Novell and related tools * Network design, equipment/cabling installation and testing * Safeboot and Endpoint drive encryption for Laptop deployment and support * Blackberry support (BES Admin, activation etc) * SharePoint 2013 config. and administration