Jackeline Liow

Roles and Responsibilities • Leading the Talent, Learning and Culture of Malaysia. • Streamline the governing processes of L&D. • Provide continuous guidance and mentorship to junior team members. • Oversees the administration of Employee Engagement Survey and Pulse Check. • Manage C-Suite Succession Plan and annual talent review exercise. • Main liaison for the HRIS enhancement including Fieldwork Engagement, UAT and deployment. • Handle bank wide personnel cost budget proposal and expenses forecast for across businesses. • Co-lead the Diversity, Equity, and Inclusion planning for APAC Countries.

Roles and Responsibilities • Designed annual learning plans in collaboration with HODs using the 70-20-10 learning approach. • Managed L&D budget and expenses. • Standardized training application & reimbursement processes for efficiency. • Ensured compliance with industry-wide AICB certification requirements. • Led internal training sessions & HR thematic briefings. • Managed succession planning, talent review exercises, and development plans. • Spearheaded change management initiatives to enhance organizational effectiveness.

- Volunteer contribution as assistant researcher to Wechsler Abbreviated Scale of Intelligence (WASI) test and the Hayes Ability Screening Index Test (HASI) with Pro Bono Law Society Singapore and Raffles Education Corporation @ Changi Women’s Prison with a team of Senior Psychologist in Singapore - Volunteer contribution as an assistant lecturer with lead lecturer Ms. Anna Leybina on Classroom Management to Cerebral Palsy Alliance Singapore group of teaching professionals