Jack Williams
Chief Operating Officer (COO) @ Daiso USA
About
A retail operations executive with extensive experience, I currently serve as Chief Operating Officer at Daiso USA, leading enterprise-wide functions, including store operations, supply chain, merchandising, marketing, IT, legal, and store development. My role focuses on aligning U.S. execution with corporate strategy while driving scalability, cost efficiency, and customer experience during a period of rapid national growth. With a career spanning over 34 years, I have cultivated expertise in multi-unit retail leadership, supply chain, and executive management. My approach emphasizes operational discipline, cross-functional collaboration, and organizational effectiveness. Aiming to create scalable, high-performing organizations, I am passionate about building strong teams and ensuring operational excellence.
United States
Flower Mound
Retail
Multi-Unit Retail Leadership, Supply Chain & Distribution, Executive Leadership, Growth Enablement , Information Technology, Store Development, Marketing, P&L Ownership , Enterprise Operations, Retail Operations, Supply Chain Transformation , Distribution Strategy , Network Design, Multi-Store Operations, Cost Optimization, Operating Model Redesign , Cross-Border Leadership , Change Management, Field Operations, Store Performance
Experience
Chief Operating Officer (COO)
Flower Mound, Texas, United States
Enterprise COO with full P&L accountability across Store Operations, Supply Chain, Merchandising, Marketing, Information Technology, Legal and Store Development. Report directly to the CEO and partner closely with global leadership to align U.S. execution with corporate strategy. Lead integrated operating strategy for a high-growth, multi-channel specialty retailer, with emphasis on scalability, cost discipline, organizational effectiveness, and customer experience. Drive cross-functional execution, strategy, capital efficiency, and operating rigor as the company continues rapid national expansion.
Chief Operations Officer – Retail Stores & Supply Chain
Flower Mound, Texas, United States
Expanded remit to include Supply Chain in addition to Retail Store Operations during a period of accelerated growth. Led end-to-end transformation of the U.S. supply chain, resetting strategy, governance, and execution. Realigned U.S. and Japan stakeholders, stabilized inbound and distribution operations, and transitioned the business toward a self-distribution model that improved cost structure, service levels, and long-term scalability. Simultaneously oversaw store operations across a rapidly expanding footprint, strengthening field leadership, labor productivity, operating standards, and execution consistency as store count scaled materially.
Chief Operations Officer
Recruited to lead U.S. Retail Store Operations during the early phase of rapid national expansion. Built the operating foundation required to scale, including field leadership structure, performance management rhythms, and standardized store execution. Established credibility with both U.S. teams and global leadership, creating the platform for expanded enterprise responsibilities.

Regional General Manager
Boston, Massachusetts (East MA, ME,NH, VT)
Leads a dynamic team of operations professionals for all Walmart stores in ME, MA (Boston metro) NH and VT (104 Locations). Focused on delivering company objectives while focusing on personal passions of talent development and fresh food operations.

Sr. Director ll: Divisional Operations Coordinator (Mid-Atlantic Division)
Bentonville, AR
Supporting Divisional SVP and facilities in the states of Indiana, Kentucky, Tennessee, North Carolina, South Carolina, Virginia and West Virginia. Responsibilities including strategy, talent management, facility operations, project management and structure.

Market Manager (Metro NYC)
Greater New York City Area
Leader of Walmart Stores inside of the greater New York City metro area. I have direct P&L ownership and organizational responsibility across many divisional of the stores I supervise: finance, operations, asset management and safety, compliance, community outreach and merchandising. I lead strategic planning and development to align the facilities toward a common mission. My team includes 9 direct reports and over 4,000 indirect reports.
Jack Williams's Contact Information
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