Jack Peiyuan An
Technical Manager @ Pylontech
About
Our team at Pylontech champions customer satisfaction, having bolstered support mechanisms and retention through my role as a Technical Manager. We've fostered product excellence by synchronizing efforts with the R&D department, ensuring our energy storage solutions meet rigorous quality standards. With a Master of Engineering from the University of Adelaide, my foundation in electrical systems has been pivotal in managing product certifications and crafting technical documentation. My commitment lies in propelling our technology forward and nurturing the skills of our support team to navigate the dynamic landscape of energy storage. I have a master's degree in electrical engineering from the University of Adelaide, where I gained theoretical and practical knowledge of power system automation, power engineering, relay protection, and electrical theory. I have multiple certifications in management and project management, and I am a professional electrical engineer registered with Engineers Australia. I am highly motivated, passionate, and good at communication. I am a team player who can contribute to the function and performance of the organization. My short-term goal is to excel in my current role, and my long-term goal is to advance my career within the company.
Australia
North Brighton
Electrical & Electronic Manufacturing
Technical Staff Management, Technical Project Leadership, Customer Service, Field Service Management, Product Service, Cross-functional Team Leadership, Technical Support, Troubleshooting, Report Writing, Electrical Wiring, Relays, Teamwork, Electrical Troubleshooting, Team Management, Help Desk Support, Computer Networking, Microsoft Office, Microsoft Excel, Communication, Electrical Engineering
Experience

Technical Manager
Australia
• Provided timely technical support to customers, improving satisfaction and retention rates. • Collaborated with R&D team to enhance product design and quality. • Managed product certifications and developed technical documents for efficient operations.

Application Engineer
Adelaide, South Australia, Australia
-Design of storage systems and solar energy systems in various design programs, including Solar, PV-Sol, inverter sizing software, and mounting system software in both residential and industrial areas; - First line technical support for our clients on site and service calls for our Australia customers; - Handling and solving technical problems of existing installations of inverters and batteries; - Managing the technical support engineer team and providing technical training; - Draw up technical documents (technical procedures, technical specifications and technical presentations); - Work closely with other departments, including sales and engineering, to ensure that customer service standards are consistently met; - Providing advice to installers and are service-oriented.
Jack Peiyuan An's Contact Information
Phone
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