jack chen

* Maintained calendar, scheduling appointments, coordinated heavy travel (domestic and international) itinerary and meeting arrangements, visas/passports arrangement for * owner, VIP and sales representatives * Negotiated with airlines and charter flight, consolidator, hotels and transportation contracts * Managed and coordinated all trade show/exhibition vendors * Maintained a good working relationship with customers, vendors and manufacturing by * responding to all inquiries and complaints concerning work-orders, invoices, shipments * in a courteous and efficient manner * Demonstrated experience with providing service applying conflict negotiation skills to * resolve issues and complaints * Prioritized and organized daily follow-up to ensure timely resolution * Created accounting reports: Expense Reports, Petty Cash, Invoices, A/R, A/P

* Created and maintained a professional working relationship with foreign consulates and United States Passport Agency. * Coordinate with major corporations (Fortune 500 Companies) and travel agencies for passport processing, visas and work permit information and requirements * Developed and implemented employee training programs and day-to-day operations procedure * Scheduled daily courier deliveries and pick-ups from foreign consulates and passport agencies * Create daily accounting reports for corporate office including petty cash, Invoices

* Negotiated hotels and transportation contracts for large groups/VIP, incentive/FIT travelers and issued air tickets * Managed a staff of five associates, implemented and facilitated a multitude of customers tracking databases, sales and market research * Created and maintained employee training programs, employee relation issues and day-to-day operations of the department * Performed daily accounting duties, invoicing, A/R, A/P

* Revamp new travel department; developed and maintain travel policy/procedure, employee relation issues and day-to-day operations of the department * Maintain and coordinate all travel for the company to maximize efficiency and provide cost savings * Strategic negotiation of all travel related contracts to optimize travel policy and * program compliance, spend visibility, employee satisfaction and maximum cost savings * Managed and coordinate logistic for special marketing events, HR, school recruiting trips and special meeting/conference * Arrange all travel visas, work permits and passports needed * Provide employee training and communication for travel programs * Maintain travel intranet site and re-consolidate and approves all travel related invoices