Jack Bates

Business Development Manager at GWA Group, responsible for driving growth across ACT and Southern NSW in both residential and commercial construction markets. I support builders, developers, plumbers, merchants and project stakeholders with specifications, product selection, presentations and on-site guidance to help deliver better project outcomes. Working across GWA’s iconic brands including Caroma, Methven and Clark, my focus is on building long-term relationships, increasing share of specification across bathroom, kitchen and laundry, and helping customers choose solutions that suit the application, programme and budget. I manage a territory plan, maintain a structured pipeline and forecast, and collaborate closely with internal teams to ensure customers get the right support from enquiry through to delivery. If you’re working on anything from HomeBuilder projects through to multi-residential or commercial builds, I’m always happy to help with product guidance, value alignment, and making selections easier.

👉 Own B2B growth across construction, commercial and public and private sector customers/stakeholders across ACT and across Australia. 👉 Build and manage pipeline from prospecting to close, including stakeholder mapping and account management. 👉 Lead product and solution presentations, site walk-throughs, and scope development to convert opportunities. 👉 Coordinate internal delivery teams to ensure proposals align to site constraints, compliance, and customer outcomes. 👉 Track forecasting, margin, and activity metrics in Excel and CRM to maintain predictable performance. 👉 Strengthen partner relationships with manufacturers, trades, and contractors to improve adoption and retention.

👉 Drove lead generation and account growth across residential construction, converting enquiries into quoted work and secured projects. 👉 Built partner relationships across trades and suppliers to improve delivery capability and customer experience. 👉 Used CRM and Excel reporting to track pipeline, conversion, and campaign performance, adjusting activity to hit targets. 👉 Coordinated cross-functional delivery (sales, ops, subcontractors) to ensure commitments matched site reality.

Led a group of emerging professionals within the property industry, focused on fostering connections between the next generation of leaders and established figures in the ACT property sector. Organised regular networking events, providing a platform for young professionals to engage with industry veterans and key players. Facilitated opportunities for collaboration, professional development, and growth within the ACT property community.

Actively contributed to committee discussions and initiatives aimed at enhancing the involvement of younger professionals in the industry. Helped plan and execute events that bridged the gap between new talent and industry leaders.

Managed sales for a diverse portfolio, including joiners, custom and boutique home builders, large townhouse developments, and commercial fit-outs. Provided top-tier appliances, tapware, and sanitary solutions from leading global brands. Developed detailed quotes and customised solutions for major construction companies in Canberra and the Riverina region. Actively engaged with Bill of Quantities (BOQs) and responded to complex scopes of work, ensuring seamless project coordination and client satisfaction on large-scale developments. In addition to my role, I enjoyed being actively involved in community initiatives, regularly attending and supporting local fundraisers, helping to strengthen ties within the industry and giving back to the community.

• Sold technology solutions to the public and business customers; achieved weekly and monthly KPIs • Maintained product knowledge and supported finance offerings (Flexirent, Latitude) • Complaint handling, stock management, and high-accuracy administration • Supported photo lab operations and assisted in-store technicians with customer queries

• Sold technology solutions to the public and business customers; achieved weekly and monthly KPIs • Maintained product knowledge and supported finance offerings (Flexirent, Latitude) • Complaint handling, stock management, and high-accuracy administration • Supported photo lab operations and assisted in-store technicians with customer queries

• Designed, manufactured, and installed signage; scheduled jobs and managed supplier coordination • Stakeholder liaison and on-site issue resolution; operated machinery to safety requirements

• Maintenance and construction plumbing across domestic and commercial sites • Read plans, ordered materials, used tools safely with correct PPE, kept sites tidy