Jacinta Malvaez

In this role, I act as the Founder’s right hand, making sure priorities stay sharp, operations run smoothly, and opportunities are seized. My days include everything from coordinating key projects, supporting business development, and managing partnerships, to ensuring the small details don’t get lost as we move at startup speed. What excites me most is the variety: one moment I’m organizing, the next I’m diving into strategy, and always keeping an eye on how we can scale smarter and faster. It’s the perfect mix of problem-solving, collaboration, and execution. I’m grateful to be part of a team that values honesty, grit, and results and to contribute directly to the growth of Strativis as we build something meaningful.

• Performed general office duties, including office supply and stock management, call routing, e-mail communication and greeting visitors. • Assisted with Accounts Payable and Accounts Receivable. • Assisted with inventory quality control, including documentation, and escalation of any issues. • Acted as a liaison with community organizations and represented the company at various meetings and events. • Provided event planning support, including travel, catering and budget management.

• Performed general office duties including greeting patients, answering, and routing calls, providing information, and taking messages. • Maintained and updated required records and documentation, including but not limited to electronic medical records, patient demographic data, insurance, and billing. • Scheduled appointments for procedures, referrals, and consultations. • Collected patient payments and reconciled receipts. • Coordinated patient benefits. • Handled patient complaints, escalating as necessary.

• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. • Scheduled associated and consistently ensured appropriate staffing levels to meet business needs. • Maintained stock and made recommendations on inventory, sales targets and merchandising. • Trained and led a team of associates. • Set standards for customer engagement, driving sales and traffic targets. • Evaluated store performance and incorporated feedback to implement improvement plans.