Jaber Omar Jaber

• Project Management: Collaborated with project teams to deploy IT infrastructure for the iN2FITNESS club location, ensuring project timelines were met and solutions aligned with business requirements. • Tier 30 Data Center Administration: Managed and monitored Kun Sports' data center, ensuring optimal performance and high security standards. • Microsoft Office 365 Administration: Administered Office 365 Active Directory, handling mailbox creation, rights management, and quota settings. • WAN & LAN Management: Implemented SolarWinds NPM tools to monitor network devices and servers, ensuring stability, performance, and seamless connectivity across LAN and WAN environments. • Network Security: Implemented and managed advanced security solutions with Fortinet • 3CX Unified Communication: Managed 3CX system, handling customer care operations, reports, input/output policies, and ensuring 24/7 uptime with reliable backups. • Zkteco Bio Time System: Oversaw systems for access control and attendance tracking, integrating with existing systems for accurate employee management. • IT Service Desk & Asset Management: Implemented SolarWinds ITSM, configured service categories, monitored SLAs, integrated Single Sign-On (SSO), maintained IT asset inventory, tracked software licenses, and managed change processes. • MagicINFO™ Digital Signage: Deployed and managed digital signage software, configuring content delivery, scheduling, and display management. • Advanced Networking & Cisco Expertise: Configured Cisco routers and switches, routing protocols (RIP, EIGRP, OSPF) VLANs, EtherChannel, IPsec, RADIUS/TACACS+, IDS/IPS, site-to-site and remote VPNs, and Layer 2/3 security. • Cloud & Virtualization: Experienced with Microsoft Azure, Office 365 administration, VMware, Hyper-V, and modern virtualized environments.

• Configuring Cisco Routers: Configured routing protocols including RIP, EIGRP, OSPF, IS-IS, and BGP, along with route filtering, redistribution, and summarization on modern Cisco platforms. • Aruba ClearPass Policy Manager: Implemented role- and device-based network access control for employees, contractors, and guests across multi-vendor wired and wireless networks. • Network Architecture & Reliability: Designed and maintained reliable, scalable network architectures with fault tolerance, performance tuning, monitoring systems, metrics collection, and disaster recovery planning. • Hardware & VPN Implementations: Successfully implemented Cisco routers and switches, VPN connections, Palo Alto firewalls, and Aruba Access Points, including setup, configuration, upgrades, management, and troubleshooting. • Transport & Routing Protocols Expertise: Expert in transport protocols, routing protocols, and security/authentication protocols across all OSI layers, with emphasis on TCP/IP and ClearPass. • Networking Features & Protocols: Proficient with Spanning Tree, ARP, CDP, EIGRP, OSPF, BGP, VTP, EtherChannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11a/b/g/n/ac/ax, IPsec, RADIUS/TACACS+, and SNMP. • Cisco Collaboration Tools: Hands-on experience with Cisco Call Manager, Cisco Unity, and modern VoIP systems. • Aruba Mobility Controllers: Managed centralized network engineering, IP services, security and policy controls, and application-aware platforms. • Cisco Security & VPN Configurations: Configured IOS-based PI, IOS-based IPS (Intrusion Prevention System), Site-to-Site VPN, Remote Access VPN (IPsec, GRE, Secure IPVPN), redundancy protocols (HSRP, VRRP, GLBP), Policy-Based Routing (PBR), and IP SLA. • Switch & VLAN Configurations: Configured VLANs, VTP (802.1Q, ISL), STP (RSTP, MST), Layer 3 switch interfaces, EtherChannel, PortFast, and implemented Layer 2 security (Port Security, DHCP Snooping).

• User Support: Responded to user inquiries via phone and email regarding computer software or hardware operations, resolving issues efficiently and ensuring high user satisfaction. • Device Setup: Set up computers, printers, scanners, fax machines, and barcode scanners for employee use, ensuring proper installation of cables, operating systems, and software. • Hardware & Software Maintenance: Installed and performed minor repairs on hardware, software, and peripheral equipment according to design and installation specifications. • Network Configuration: Configured and defined parameters for installation and testing of LAN, WAN, hubs, routers, switches, controllers, and other networking equipment. • Troubleshooting: Diagnosed, troubleshot, and resolved hardware, software, network, and system issues, replacing defective components when necessary. • Email & Security Software: Configured, monitored, and maintained email applications and antivirus/endpoint protection software. • Security Standards: Created and implemented security standards, policies, and procedures for website, application, and network use. • Surveillance Systems: Installed and monitored IP-based security camera and alarm systems. • Remote Support: Provided assistance to users/clients via phone or email using remote desktop tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. • Operating Systems Installation: Installed and re-installed latest Windows OS (Windows 10/11) and Windows Server 2019/2022, as well as macOS. • Advanced Network Configuration: Configured and tested LAN, WAN, Cisco Routers, Cisco Switches, Firewalls, IDS/IPS, and other modern networking equipment. • Cloud & Virtualization: Familiar with Microsoft Azure, Office 365 administration, and virtualized environments using VMware and Hyper-V.