Jaap Brouwer

Responsible for the Cloud platform which is safe, scalable and is experienced as agnostic for Tennet teams. This includes the program that creates this platform and onboards several workloads.

De Interim Club is onderdeel van LCG, het ecosysteem voor organisatieverandering. We zijn een club met interim leiders die hun krachten bundelen om onze klanten te helpen, persoonlijke groei te realiseren en een flinke scheut werkplezier toe te voegen. Onze interim professionals hebben zich bewezen als COO, CIO en operationele leiders in succesvolle transities, veelal lean en agile veranderprogramma's. Ze gaan dus verder dan alleen de dagelijkse problemen oplossen. Ze bouwen aan het verbetervermogen van de hele organisatie. Operations | Data | Change | IT | Transformation | Lean | Agile

Responsible for setting up and executing on the migration of the technology stack of the organization to the platform of the mother organization (Trip.com). Systems include search, payment, ticketing, customer care, business rules, settlement, accounting, data & BI. Some of these applications were standard, some custom built. This resulted in a simplification of the tech stack and significant savings. The environment was international, multi-cultural, multi-time zone.

Supporting Eneco Home Energy in formulating and executing on a strategy to further strengthen scalability, agility and efficiency, to support citizens in the Energy Transition.

Responsible for managing several operations teams. Results include reduction of backlog, reduction of lead times, setup cross training of employees, increased data and service quality.

➢ Chief Information Officer for Telindus Netherlands. ➢ Accountable for streamlining the internal Change and IT teams and services. ➢ Setup and execution of several programs, including Disaster Recovery capability, Data Analytics capability, ERP (Dynamics) migration, rationalisation of workplace

Responsible for the Transformation of the Change and IT function within Vesting Finance, a branch of Arrow Global. This includes responsibility for: ➢ Near-shoring development ➢ Agile transformation ➢ Decommissioning ➢ Simplification and cloudification of the system and application landscape ➢ Adopting ITIL4 best practices ➢ Driving cost reductions

➢ Manager for the Transaction Processing team. The team is responsible for the processing of fixed income, equities and exchange traded derivatives, administration of subscriptions and redemptions, payments, corporate actions, collateral management, reconciliation of cash and position holdings.

➢ Co-founder and chair of the global community of practice (CoP) continuous improvement (CI), to share, align and improve improvement practices between units of Aegon Asset Management including the USA, UK and NL. Practices adopted include process oriented (DMAIC), department oriented (Lean Wave) and ad-hoc oriented (Kaizen) improvements. Responsible for setting up and implementing Lean Management programme within the organization, improving customer loyalty and employee engagement. Aspects include customer, process, performance, skills and behavior. Internal Lean Coaches and enthusiast employees are trained to ensure a sustainable change; a culture that supports continuous improvement. Results include: ➢ An approach and toolbox to perform team wise roll-out of Lean, and a number of teams that have adopted the Lean principles and a number of tools and support the concept of continuous improvement. Responsible for defining and implementing tools that support the development of process maturity. Results include: ➢ Increased customer centricity ➢ Improved process understanding and documentation ➢ Increased risk awarenes ➢ Improved performance ➢ Improvement management.

Responsible for defining and implementing a process excellence program, satisfying both customer and regulatory needs, improving the quality and control of operation and delivery and improved efficiency. Upon closure of the project the following was delivered: ➢ A business model ➢ Process architecture ➢ Process ownership framework and assignment ➢ Documented and improved all primary processes (30-ish) ➢ Strategic KPI framework ➢ A (simplified) list of areas for which process owners needed to mature their processes, and train colleagues on 3 different areas and levels of expertise.

Responsible for improving efficiency, quality and customer loyalty within the customer centric processes. The main methods used are Lean and Six Sigma. Targeted processes included: ➢ The processing of address changes and returned mail in 4 business lines ➢ Reduction of non value added calls for the customer within the customer contact center. The last quarter of 2011 I coordinated and executed a series of risk self assessments with the management board and key stakeholders of each business line for a planned reorganization for the whole of Aegon Netherlands.

➢ Responsible for the program "Business Line Bank", which implements the new customer loyalty strategy of AEGON Nederland. The scope of the program enclosed all banking related activities. ➢ The program consisted of a number of pillars. To control costs, activities were deployed to not only develop an efficient but also an effective operation. Lean Six Sigma was the main method used in this pillar. To boost sustainable growth a long term profit and sales strategy was developed, which was the basis for a new product and service portfolio. At the same time a series of activities were started to modify the corporate culture to more customer oriented and performance driven. ➢ Because of the merger of the two largest units the activities of the program were reassigned.

Graduation topic: Design By Construction - Constructing a Conceptual Design of an IT system for a Shared Service Center with Patterns. A formal design that allows business rules to be represented in a conceptual design, so that the design can be checked on formal correctness. Between 1994 and 2001 my study activities were on hold. This pause allowed me to get current on the latest insights on business and technique.

Certified Lean Six Sigma Black Belt for Services.