Jaanvi Gulati

working on freelance UX/UI design projects specifically 0 to 1 mvps. Talking with Clients on a regular basis, designing and strategising on UX issues and designing high fidelity mockups and prototyping.

TravelTech app elevating guest experience in luxury hotels through AI-powered assistance, operations automation, and personalized bookings. Founding designer for Luna’s mobile staff interface taking it from 0 ➡️ 1, designed for Genie guest-service flows, and the Spa BMS. Researched and redesigned spa & activities booking journeys to address friction during slot selection and confirmation stages. Analyzed and mapped guest intents, request patterns, and edge cases across Genie chat flows, working closely with AI engineers to refine prompts, reduce errors, and improve successful task completion. This helped in improving the UI for guest preferences, and sentiment across chat, voice and service history, enabling deeper personalization and contextual upsells. Collaborated with PMS and vendor integrations (spa, activities, housekeeping) to ensure real-time availability, automated confirmations and reduced manual coordination effort for staff Created a staff-facing BMS for spa and housekeeping teams with task tracking, shift visibility, reassignments and real-time updates, decreasing turnaround delays and reducing operational misses Established UX analytics foundations with metrics for engagement, task completion, drop-offs and NPS improvement to support data-backed iteration and measurable business impact Designed guest-facing flows to capture preferences during spa booking, enabling more guided and effortless decision-making Collaborated with PMS-dependent workflows to align guest and staff experiences around availability, confirmations, and modifications. Created a staff-facing BMS for spa and housekeeping teams with task visibility, shift tracking, and real-time updates to reduce operational misses

A part of Amplicomm's product. Created the design system for the analytical product including a complete rebranding of the dashboards

Talked with 100+ registered users to understand the bottleneck of drowning user retention and improving the customer acquisition rate.

Worked on building Webstore and Order Management System in "Jeweller's.Live". My responsibilities include: - 1. Collaborated in the designing of the Order Management System with a focus on order creation, viewing, vendor assignment, and payment flow. 2. Was responsible for designing both web and mobile interfaces and creating prototypes to facilitate a clear understanding of the design's functionality, ensuring a seamless hand-off process. 3. Worked as a solo designer for Webstore and designed and prototyped the web and mobile interfaces for "Webstore," with an emphasis on enabling easy product uploads and enhancing user retention on the platform. 4. My work involved making the interface as user-friendly and intuitive as possible, simplifying the catalog creation process for jewelers. 5. Created promotional banners to enhance the visibility and branding of jeweler businesses. 6. Through user research and an empathetic understanding of their journey, I identified and addressed user problems, resulting in the creation of an intuitive user experience.

Worked on the social media graphics for a luxury jewelry brand.

Desk research on textile trends of 2021/22. Created themes, iterated on various weave design patterns, and studied the current situation of the weavers and the problems they're facing. Industrial research on the company and its constituents. Created 5 weave design collections digitally.

✅Learned and worked on projects about textiles, textile prints, and weaves and their role in the fashion industry, and how innovative textiles solve our problems in daily life. ✅Learned and worked on projects about visual and graphic design and how visuals whether on print or digital can help impact businesses and create a brand.

Learning about user research, user experience driven designs, prototyping, ux principles