Paige Arnold

As the Marketing Coordinator at Waypoint Mutual, I am responsible for agency management, which includes maintaining current contracts, documents, licenses, portal access, and commission rates within the policy administration software system. I am also responsible for content creation, branding, editing and proofreading, and overseeing the marketing content inventory. I assist with coordinating agency partner and policyholder events as well as the purchasing of branded merchandise. I oversee our quarterly publications and I create the company's LinkedIn content. I coordinate mass email communications, manage internal workflows and templates, and track our sponsorships and annual dues. I work closely with all areas of the marketing department as well as underwriting services.

As the Office Administrator at Midwest Builders' Casualty, my skills are stretched across various departments. I work closely with the President and serve as his right hand, accomplishing any duties that don't fit within a certain department. This includes communicating with the Board of Directors regarding meetings, as well as planning quarterly meetings and an annual dinner. I also spend time working on projects for the Marketing and Business Development team, as well as the Policy Services department. For the Marketing department, I have assisted in designing and ordering various marketing items such as polo shirts, hats, and portfolios. I also proofread publications and serve as a second set of eyes before they go to print. For the Policy Services staff, I assist in processing new business submissions, which involves meticulous attention to detail, ensuring that information is entered and processed correctly before it moves to the underwriters. I create and organize audit and account files for new accounts, as well as send out customized and specific new member packets to new policyholders. I manage furniture orders for the office, building and parking communication and cards, miscellaneous travel planning, and I handle our company's season sports tickets.

As the Receptionist at Midwest Builders' Casualty, all inbound calls came to me and my primary responsibility was answering the phones and directing the caller to the appropriate employee. I also worked closely with the Claims department as I entered payments on claim files, set up and organized files for new claims, and scanned daily medical charges. I processed and ran all outbound mail for the office. I took inventory of office supplies weekly and ordered supplies as needed. I set up conference rooms for meetings, organized deliveries, and ordered meals for these meetings. I also helped other departments with various projects.

As one of the Business Assistants at Family Dental Care Olathe, a Heartland Dental office, I kept the administrative part of the office fully functioning. I answered phones, directed email correspondence and performed other administrative tasks. I managed the schedules of two doctors and four hygienists through Dentrix software. I collected credit card, check, and cash payments, processed and submited insurance claims, and audited patient ledgers. I verified insurance benefits and entered various insurance plans into dental software to ensure accurate treatment plan estimates and fees. I reviewed treatment plans and financial options with patients to assist them in completing necessary dental treatment. Part of that included processing financing applications through lenders such as CareCredit and Fortiva. I resolved issues that arose in a manner that was mutually beneficial for the patient and office. I did the monthly supply order for the office, making sure to stay within budget while also ensuring that we were fully stocked on all of our necessary office supplies for the month. I was also responsible for maintaining awareness of and interpreting company goals, metrics, and other data. I directed our morning meetings and outlined the goals and plans for the day. I ran monthly financial reports and contacted insurance companies and patients alike to collect outstanding balances. When necessary, I took the necessary measures to send patient accounts to the collection agency. I also had a hand in monthly marketing incentives, various projects, and arranging social media posts on behalf of the office.

As the Patient Coordinator at Platinum Dental Care I received all inbound office communication. I was the first face to greet patients when they entered the office, and answered the phones as well. I scheduled appointments in person and on the phone, maintained patient files, and entered payments into OpenDental software. I also sent reminder texts, calls, emails, and postcards. In order to keep the doctor and hygienist's schedules full, I regularly made recare calls, scheduling patients for overdue hygiene visits and necessary treatment appointments. I also discussed treatment plans and payment options with patients. In addition to that, I managed the social media accounts for the office and organized contests and giveaways run by our office.

At Platinum Recall I assisted patients at dental offices across the country with getting scheduled for their routine dental hygiene visits. I communicated with patients in a respectful and professional manner as I made appointments in various dental software (Dentrix, EagleSoft, OpenDental, PracticeWorks, etc.) with precision and accuracy, according to varying scheduling specifics. In addition to calling patients to schedule their appointments, I made notes and updated patient charts in dental software. I was also constantly striving to not only meet, but exceed company standards for calls per hour, appointments per hour, and conversion rates.

Minor in Spanish Emphasis in Graphic Design Emphasis in Child Development