Jessica Chase

Primary technical and strategic advisor for major federal agency with $5.2M ACV, driving adoption & value realization across customer, employee, and user experience programs impacting 9M+ beneficiaries and 450K+ employees. Mitigated $900K renewal risk by working between internal and external engineering to resolve major encryption issue. Creating custom product maturity frameworks to accelerate expansion in FedRAMP-compliant environments.

Managed a $4.1M portfolio spanning 13 federal civilian agencies and government-supported enterprises, maintaining a 98% renewal rate and managing C-suite relationships; awarded Account Team of the Year for the Americas region. Secured a full $2.1M renewal with a large federal agency by working with engineers to quickly redesign a key feature, avoiding the delay of a survey of 1.3M government employees mandated by the President’s Management Agenda. Created new onboarding materials used for all incoming federal clients to kick off support services successfully.

Proactive thought partner for $3M book of enterprise clients across federal civilian and defense and the consumer goods industry, delivering a 100% renewal rate, driving 202% expansion, and maintaining a 5.0 CSAT. Drove a $280k upgrade for a mid-size federal agency with a land-and-expand strategy, championing growth through existing licenses to secure two new services packages and a 60% increase in user adoption and engagement. Led internal working groups to build infrastructure in Coda for account planning and reporting at scale.

Managed a diverse portfolio of just over 100 nonprofit organizations, consulting on WordPress, Drupal, Joomla, and CiviCRM in close collaboration with software development team to reduce support ticket resolution time by 37%. Designed and implemented a new billing structure that moved clients to monthly support plans, resulting in a 10% increase in average revenue per client within three months, and a more sustainable model at a key point of growth.

Project management and marketing consultant for clients including several nonprofit organizations; private companies ranging from film and television post production to artisanal woodworking; and multiple local political campaigns. For largest client, an academic center at UCLA, created strategic goals and program structure to support over 500 users at 50 partner institutions, and a curriculum in project management completed by 125 students.

Consistently outperformed every other team as a Regional Field Director for the Michigan Democratic Party in 2020, hiring, training, and managing a team of 12 organizers across two counties to recruit more than 3,500 volunteers. Ran field operations and managed two organizers as a Field Team Lead for Kamala Harris for President in Iowa, building a team of over 150 volunteers; planned and spoke at a candidate town hall with 300 attendees. Led a team of two organizers to recruit 200 volunteers as a Regional Field Organizer for a special congressional election in Pennsylvania; wrote and executed a plan to register 2,000 new voters at Penn State. Built team of 150 volunteers and 12 volunteer leaders as a Field Organizer for the Indiana Democratic Party in 2018.