Izzat Amin

• Managed and expanded a diverse portfolio of government and SME B2B accounts, focusing on client needs. • Supervised sales contract operations to ensure timely delivery of hardware and software solutions. • Achieved a consistent monthly sales target of SGD 125,000 through effective pricing negotiations and follow-ups. • Fostered long-term client relationships, uncovering opportunities for upselling and repeat business.

• Acted as a "hunter" to generate new B2B enterprise opportunities through innovative, multi-channel prospecting. • Leveraged LinkedIn Sales Navigator and CRM data for in-depth needs analysis, pitching tailored solutions to senior decision-makers. • Managed complex sales cycles from outreach to contract execution, accurately logging all activities in Salesforce. • Collaborated with internal teams to develop strategic account plans, ensuring seamless program deployment and client retention.

• Managed a B2B portfolio of financial partners, enhancing expertise in loan and leasing mechanics. • Improved partner retention and reduced churn through proactive communication and strategic relationship building. • Supervised and coached the sales team on financial data interpretation and borrower market positioning.

• Managed a high-velocity pipeline of 80 inbound leads daily, qualifying loan and lease suitability based on borrower financial data. • Demonstrated resilience and sales acumen by achieving a 20% conversion rate. • Generated SGD 300,000 in monthly loan volume through effective outreach strategies. • Contributed to Lendela's mission of simplifying the loan process for customers in Singapore.

• Facilitated inbound inquiries via email, phone, and chat platforms, resolving complex cross-border payment issues. • Served as Subject Matter Expert for the Debit Card product during the Singapore launch, capturing customer insights. • Developed extensive knowledge of global payment methods, transaction limitations, and regional turnaround times.

• Assisted in managing a high volume of incoming calls, utilizing strong listening and communication skills. • Delivered exceptional customer service through telephone, online chat, and email platforms. • Engaged in cross-selling and up-selling activities to enhance customer experiences and generate revenue. • Processed order transactions, prepared invoices, and handled payment and refund requests efficiently.