Iyesha Ball

* Managed sales, inventory, and merchandising for the In-Home department. * Cultivated strong relationships with contractors and builders, driving business growth. * Implemented effective merchandising strategies to increase sales and customer satisfaction. * Led and trained a customer-focused sales team, ensuring product knowledge and service excellence. * Successfully resolved customer inquiries and complaints, enhancing customer loyalty. * Skills and Experience: * Retail management * Inventory management * Merchandising * Customer service * Team leadership * Problem-solving * Relationship building

Strategically managed the building materials department for optimal revenue and profitability. Lead and trained a customer-focused sales team, ensuring product knowledge and service excellence. Monitored inventory levels, maintaining sufficient stock to meet customer demand. Cultivated strong relationships with contractors and builders to drive business growth. Implemented effective merchandising strategies for the building materials section. Analyzed sales metrics and adapt strategies to achieve targets.

Completed largest role out in the Business (pet products) Set an example and coached team on delivering best service. Expert in BBQS and Smart Home products. Execution of sales growth across a wide range of lifestyles products.

Receipting of inbound goods Inventory management, including investigating and resolving discrepancies. Work closely with department and suppliers across our bunnings sites and networks. General GI duties such as breakdown, stock replenishment and dispatching orders. Help drive the Bunnings’ culture and upskilling peers. Sound knowledge and ability to utilize various computer systems. A demonstrated ability to work, think and act safely

Focus on risk mitigation and expedited escalation of issues to relevant stakeholders. Implement and support the effective use of internal processes and systems Manage and prioritize daily work schedules to ensure agreed turnaround times are met for all tasks. Manage adhoc pricing integrity issues as and when they arise, including the management of any reporting requirements and any other coordination requirements in resolving these issues

Secretary of the Safety Improvement Team. Ensuring new and existing team have completed and been refreshed in essential training. Logging and investigating store safety issues and getting them fixed in a timely manner. Problem solving unique requests from the leadership team. Winner of the team innovation award 2021

Created and ran team workshops on increasing cash average sales. Worked closely with suppliers to obtain the correct stock for display ends. Introduction to Leadership completed.

Lead and developed a team of 20 leaders in the business. Extensively evolved in the recruitment process. Planning and execution of seasonal event management. Food safety and compliance supervision.

Experienced the full Woolworths limited brand to develop my leadership skills in a range of different environments. Sought my own learning and development Took on relief leadership roles in Masters Hardware, Big W and Store Refurbishment.