Ivy Lee

• Perform pre-screening calls with applicants, execute behavior-based interviews, and develop interview materials to aid hiring managers in selecting and identifying top talents. • Executed a comprehensive workforce planning strategy in alignment with business objectives, ensuring a talent pipeline for critical roles that minimize business disruption. • Managed and executed recruiting activities to achieve hiring goals for the expansion of all business divisions, which include liaising with department heads to establish job requirements based on business objectives. • Implemented a new employee referral program, increasing referral hires and reducing cost per hire, while enhancing overall employee engagement scores. • Collaborate with the global TA team to perform localization for the Application Tracking System.

• Integral member for IT hiring in Insurance and Finance Team, managing contract positions. • Proficient in Full Lifecycle recruiting, including screening and interviewing. • Exhibited exceptional client management skills, consistently achieving high levels of satisfaction. • Applied strong interpersonal and customer relationship management (CRM) abilities to foster productive client interactions. • Directed end-to-end recruitment processes, from candidate sourcing through to successful placement. • Cultivated relationships with clients and candidates to discern and address specific needs effectively. • Support in developing new client requirements, fostering stakeholder engagement. • Career advice provision to candidates and market insights delivery to clients. • Identification of diverse IT professional skill sets for tailored solutions. • Proactive sourcing of top talents, particularly in finance and insurance, with organizational acumen.

• Specialized in the international B2B sale of semiconductor industry. • Ensured strong customer retention levels through effective execution of sales and marketing plans, delivering service excellence, and ensuring prompt and effective service recovery. • Interpreted and translated conversations and oral instructions from Japanese to Mandarin and vise versa. • Reviewed and translated documents, forms and technical materials in 3 languages. • Oversaw the distribution of company products, guaranteeing that shipments were delivered accurately and in a timely manner.

• Strong product knowledge in miscellaneous goods. • Gained valuable customer service skill and up-selling techniques. • Perform sale analysis to order from company or makers, rearranged store display based on sales data analysis. • Clearly defined clients needs and provided excellent customer service to recent and existing members.

• Gained further and deeper studies related to international management • Complete individual tasks effectively and work in a team environment • Accomplished courses in both English and Japanese based