Ivy Gan

RESPONSIBILITIES: Managing the education/training department for both Malaysia and Singapore market in areas related to product training, customer service, development trainings and brand livestreams. Planning and executing annual trainings, and reporting/updating to higher management on education related progress. Working closely with brand trainers while mentoring them in their training skills and nurturing them in their field of work. Working closely with local, regional and global team on achieving brand vision and goals.

RESPONSIBILITIES: Plan and implement annual training programs for Beauty Advisors (BA) including product training, customer services, basic school for new BA, and other development training. Work closely with HQ in Korea to improve training materials that suit the local market and providing monthly relevant reports. Developing training programs based on company's and BA's needs to grow individual strength and company's business. Managing of all training materials and the training room to ensure they are well kept. Monthly counter visit and coaching to ensure BA's knowledge and service are up to standard as well as to maintain a good relationship to retain talents. Facilitate and preparing materials for workshops and media briefing/event. Work in line with other departments, regional and global to ensure smooth operation and grow market share.

RESPONSIBILITIES: Plan and organize all in-house trainings such as new product launches, basic schools, seasonal product training, and make-up artist training. To ensure high service standards and and good product knowledge amongst the field employees. To locate and develop talents or high potentials. Conducting workshops for customers or corporate companies and preparing materials needed for the workshops. Responsible for Mystery Shopper Program - generating reports and summary to the team. Plan training department budget and to work within allocated budget. Handling customer's complaint / compliment or enquiries pertaining to product / ingredients. Conduct training with Sephora. Doing in-store coaching with the field team and ensuring good grooming standard is adhered. Working in line with other departments, regional and global to ensure smooth operation and grow market share.