Ivoney Oliveira

I led the Customer Service operations across the Agribusiness, Wheat, and Food Solutions chains, leading 45 direct and 30 indirect reports. Oversaw the sales cycle of approximately 650 thousand tons per month, ensuring business structures were served in alignment with their strategic objectives and under Shared Service Center (SSC) performance metrics, with a strong focus on expansion, productivity, and data and process governance. Responsible for the strategic management of data and the implementation of intelligent dashboards (Power BI and Tableau), process automations, and RPA projects, ensuring greater accuracy and speed in decision-making. Throughout my tenure, we achieved average productivity gains of 45% through workflow standardization, the implementation of new routines, and value chain optimization. As part of responsabilities with the Corporate Service Center, managing the ticketing flows with a dedicated outsourced team, covering all company support areas — Administrative, Commercial, Financial, Tax, and Operations. This structure enabled greater integration across business units, increased service efficiency, and strengthened corporate governance. Key Achievements - Expanded and consolidated the Shared Services model, integrating multiple areas and driving synergy across business lines (230 thousand tons to 650 thousand tons per month) - Delivered consistent operational efficiency improvements (up to 45%) through automation, digitization, and advanced data management practices - Strengthened process governance with standardized workflows and strategic reporting to support business leadership - Led a multifunctional team, managing both internal and outsourced staff, with a focus on excellence across multiple levels and roles - Scaled the operating model to support growth without proportional cost increases, enhancing agility across business channels

International Commercial Management & Business Development Experience across B2B, B2C, Industrial, and Agribusiness chains, structuring sales through direct clients, distributors, and representatives, with strong focus on market expansion and customer retention Accountable for strategic accounts (vol up to 10 thousand tons per month), to global clients such as Burger King, McDonald’s, Bimbo, Nestlé, as well as regional supermarket and wholesale chains. Product negotiation/development: projects (concept to delivery), adapting production-processes-internal flows (sourcing, planning, pricing) to regulatory req and destination/customizations. Sales chain: commercial strategies - distribution channels, value propositions aligned with profitability/targets. International Logistics Management Negotiations with logistics partners (freight, FFW, agents, global carriers – Hsud, MSC, Maersk), ensuring operational efficiency, service-level compliance, and profitability. Restructuring of local partnerships and contracts: led a full review of terminals, ports, transport providers, and customs brokers, creating more efficient and profitable commercial flows under strict governance. Multimodal projects: designed and implemented integrated operational models, combining multiple modes of transport to optimize costs and lead times, leveraging market, product, and logistics expertise. Key Achievements – Commercial & Logistics Flows - Expanded strategic customer base across multiple channels (direct, distributors, regional) - Reduced logistics costs through structured agreements and integrated pricing - Creating multimodal flows increasing responsiveness to market demands - Customer KA review through top-to-top negotiations - Managed and developed the commercial team, building capabilities and accountability to sustain business projects - Collaborated with other global business units (Argentina, Peru, USA, Canada), securing synergies and gains through global trade flow management

Responsible for the logistics management of sales operations across South America (Brazil, Argentina, and other origins), as well as the coordination of global flows from North America and Europe, ensuring full alignment between commercial strategy and logistics execution. Leading Trade Execution team (11 employes), with focus on Trade Flow - documents, process and operations. Supporting 2.000 process/year. End-to-end management of supply channels, covering local freight, port and hinterland operations, ensuring operational fluidity and the reduction of bottlenecks. Oversight of an annual volume of approximately 100 thousand tons, with an international freight spend exceeding USD 8 million per year, leading strategic negotiations for exports and imports that delivered cost optimization and greater operational predictability. Leadership in global freight negotiations, establishing local and international partnerships to guarantee service quality, strict delivery compliance, and competitiveness in key markets. Contract and governance management with logistics providers and operators, ensuring cost alignment with strategic planning and adherence to the Business Plan. Development and execution of tailored logistics projects for key accounts, government clients, regional distributors, and specific sales flows, covering supply chain review, regulatory compliance, and pricing strategies to ensure competitiveness and business alignment. Key Achievements – Logistic & Operations These initiatives consolidated a robust, globally connected logistics chain, capable of supporting large-scale operations, strengthening the company’s reputation with strategic clients and international partners, and delivering tangible gains in efficiency, reliability, and predictability.

Responsible for leading the integration of commercial operations in a strategic Joint Venture, unifying activities across South America, Central America, and North America, in close collaboration with Finance, FP&A, Accounting, and Regulatory Compliance teams. Coordinated, together with global teams, the design of the integrated results management model, encompassing Business Plan, Accounting, and Commercial Management, ensuring standardized governance and reporting flows. Implemented the results transfer and consolidation flow (Hyperion, SAP, and other systems), securing data consistency and harmonized strategic reporting across multiple business units. After the operational model was established, assumed local data management in Brazil (Bunge Brasil), ensuring alignment with the global structure and strengthening analytical controls. Led the Trade Execution structure (11 direct reports), responsible for the end-to-end management of export documentation processes from Brazil, as well as the coordination of intercompany synergies to maximize operational efficiency and scale. Key Achievements – International Operations - Designed and implemented an integrated commercial and financial management model for the Joint Venture, aligned with multiple regions and corporate areas - Standardized processes and systems (Hyperion, SAP), enhancing transparency and reliability in consolidated reporting - Established a robust data governance framework, ensuring compliance and consistency across the organization - Successfully led a Trade Execution team of 11 professionals, delivering on complex export operations and intercompany transactions - Generated operational and commercial synergies across business units, driving efficiency, scalability, and competitiveness

In this role, I was responsible for the management and stabilization of commercial operations, covering the entire flow from order intake to final delivery to the client. I oversaw volumes of approximately 300 thousand tons per month, through the coordination of five dedicated business chain areas, acting as a strategic liaison between planning, finance, tax, IT, and other corporate functions. I directly managed 50 professionals, organized in specialized cells responsible for both the sales portfolio and the administrative-commercial flows. The team’s scope included data management, commissions, RMV, order allocations, and pricing, ensuring standardization, agility, and a high level of reliability in execution. The initial focus was on stabilizing the centralized model, ensuring governance and efficiency before moving into decentralization. I led the gradual migration of cells to locally support business units, while preserving quality and strategic deliveries. As a result, approximately 70% of the team transitioned to the new model, in a process that valued professionals and secured continuity of performance. Key Achievements – Commercial Domestic Operations - Implementation of administrative-commercial flows with strong governance. - Consolidation of performance indicators and strategic data management. - Structuring of pricing, commissions, and sales order allocation processes. - Leadership of the transition of 70% of the team to the decentralized model. - Recognition, development, and retention of talent during organizational change.

I was responsible for the entire commercial flow from Brazil, acting as Sales Manager and Trade Execution lead for export operations. I managed a team of six professionals dedicated to documentation and operational flows, handling an average of 6 thousand tons per month and approximately 150 monthly processes (road and maritime), ensuring flawless execution of client-negotiated terms. Under my leadership, I also oversaw logistics flows, including project management, freight contracting, and development of local partnerships with terminals, ports, and customs agents. This integrated approach increased operational efficiency, predictability, and competitiveness across the sales chain. On the commercial front, I expanded the company’s international footprint, leading direct sales to over 50 countries and approximately 100 clients across B2B, B2C, and Food Solution channels, as well as raw material trade. A key highlight was the leadership of government sales (Venezuela, Angola, and Cuba), involving strategic positioning, large volumes, and high-margin contracts, supported by strong international presence at trade fairs, client meetings, and project implementations. Key Achievements – Export Coordinator - Full management of Brazilian-origin sales, covering 6k tons/month and 150+ processes. - Expansion to over 50 countries and 100 active clients. - Development of direct (retail, wholesale, supermarkets) and indirect (distributors, brokers, representatives) sales channels. - Strategic execution of governmental contracts in high-impact markets. - Active international presence at fairs and client engagements, strengthening global partnerships.

Responsible for strategic commercial activities, including market opening and maintenance, participation in events and trade fairs, as well as the development of expansion projects. I drove the creation of new sales channels and products, conducting case studies, feasibility validation, and implementation of commercial initiatives across multiple regions Internationally with sereval travels represented the company in countries across South America, Africa, and Central America. In Venezuela, I led the validation of the government sales channel, spending four months on site to implement a local service and representation model for procurement and bidding processes. In Peru, I supported the transition from a commercial model to a locally staffed office, while in Angola I spearheaded portfolio expansion, validated supply channels, and supported Brazilian corporations in bilateral trade projects My responsibilities also included the development of the Central America sales channel, in partnership with the Miami office, integrating regional portfolios from Brazil, the U.S., Canada, and Argentina. In Uruguay, Paraguay, and Bolivia, I led portfolio expansion (from B2C to B2B and Food Solutions), introduced high-performance products, and strengthened global contracts with key accounts such as Bimbo, Nestlé, PepsiCo, Burger King, and McDonald’s. I also accredited and aligned local distributors of different sizes, ensuring governance and sustainable growth Key Achievements – Senior Trader - Opened new markets across South America, Central America, and Africa. - Consolidated government sales channel in Venezuela and expanded portfolio in Angola - Supported implementation of local offices in Peru and regional integration via Miami - Expanded portfolio to B2B and Food Solutions in strategic markets - Strengthened global contracts with key accounts (Bimbo, Nestlé, PepsiCo, Burger King, McDonald’s). - Structured a sustainable network of local distributors in multiple countries

My main responsibility was to lead the Long & Short Position management of the business structure, ensuring strategic supply and full coordination of the Supply Chain. This management model enabled the alignment of global commercial positions with product availability, driving operational efficiency and business predictability. I worked on the integration between international sales flows and the production cadence of manufacturing units, ensuring inventory balance, risk mitigation, and the fulfillment of commercial commitments. This role provided greater stability in meeting the demands of strategic clients while optimizing the use of production assets. Additionally, I worked with the operational and documental management of business flows, including Trade Execution in export and import operations. This included coordination with internal teams and external partners, process standardization, and the implementation of compliance best practices, resulting in stronger governance and reliability in international transactions. Key Achievements – Senior Export Analyst - Implementation and consolidation of the Long & Short Position model in commercial and Supply Chain management. - Integration between global sales and production cadence, reducing risks and ensuring operational predictability. - Governance of Export & Import Trade Execution flows, with standardized processes and higher documental efficiency. - Strengthened reliability in servicing global clients through more agile and structured processes.

I was responsible for managing the import flow of products, parts, and components, ensuring a reliable supply to manufacturing plants and business units. I oversaw documentation management and status reporting, providing process visibility and supporting agile decision-making. Additionally, I handled issue resolution and operational incidents, while coordinating service providers such as customs brokers, logistics operators, and strategic partners.

Administrative flow - documental and general support