iveta pengelly

* Learning Resources®, a manufacturer of educational toys and learning aids, promotes, sells and distributes its award-winning products to customers in Europe, the Middle East, Africa & India * Responsible for sales to our UK based educational distributors * Establishing customers’ marketing & product selection cycles * Reviewing customers’ ranges through detailed catalogue/range analyses * Preparing and presenting new product, best seller and substitutions * Providing product details, images & prices, product specifications, compliance certificates etc. * Undertaking pricing & margin analysis * Agreeing terms * Accurately completing all tender documentation on time * Maintaining relationships through regular excellent communication * Actively seeking strategic partnerships with key customers * Organising and participating in delivering product training * Participating in education & trade exhibitions

* Dealing with export accounts – (Europe, Middle East, Russia and Africa) * Supporting the Sales team * Processing orders using Accpac (Sage) software * Liaising with customers on the status and progress of their orders * Liaising with external warehouse provider in Southampton to ensure orders are dispatched in a timely manner * Calculating freight quotes and dealing with freight forwarder companies * Making sure customers’ payment terms are met, liaising with Accounts department * Running weekly backorder reports * Collating hard copies of documents and proofs of export from various shippers * Dealing with complaints and returns * Completing export documents in order to ensure smooth clearance of orders through customs (commercial invoices and packing lists, ATR documents, Certificates of Origin) * Attending international trade show in Nuremberg at the beginning of each year- sales support, introduction of new products, dealing with prospects as well as existing customers

* Working to achieve sales targets * Preparing sales and stock reports – monitoring sales margins * Liaising with customers and preparing quotes, processing sales orders * Making sure that customers’ orders are processed accurately and promptly in order to meet customers’ delivery expectations and then correctly raising the relevant invoices * Raising purchase orders and dealing with suppliers * Stock control * Handling complaints and returns procedures, arranging collection of faulty products * General administration and clerical duties; maintaining the database

* Responsible for all European territories and Middle East, Africa & India. * Executing sales growth strategy in all territories * Providing annual sales forecasts for budgeting process * Proposing and executing OEM projects * Undertaking market research and data analysis to identify sales opportunities, and monitoring competition * Reporting monthly on activities, results and prospects * Preparing and presenting data for trading terms conditions and agreements * Working with Marketing to produce presentations, campaigns and customer support * Working with the Product Development and Operations departments on delivering OEM projects * Attending trade fairs * Feedback product ideas/developments/trends/opportunities

In Czech Republic (1998- 2002) All results achieved equivalent to United Kingdom A Level * Economics * Accountancy * Czech literature * English Grammar * Business IT, MS Office – Word, Excel, PowerPoint