Ivan Mazov

Hardware unit lead @ Avito

About

I'm a senior ITIL-driven head of hardware unit with a decade of experience delivering excellent maintenance services for server equipment, hardware, and software. I specialize in improving business processes, leading service projects, and mentoring high-performing teams. I've achieved target SLAs over 96% and managed 21k servers, 46k workstations, and six departments with 46 team members. My core belief is that people are key to success, and I create a healthy work environment and culture within the teams I manage. Let's connect to discuss our mutual interests or potential projects.

Country

City

Russia

Industry

Information Technology & Services

Skill

IT Service Management, Service Delivery, IT Hardware Support, Team Leadership, Communication, Technical Support, ITIL, Project Management

Experience

Hardware unit lead

Avito

2025-3 - Present · 1 yr 7 mos

Leading DC, DC RnD and HW Dev teams as part of Avito HWaaS

Head of hardware enterprise service

Marvel Distribution

2022-9 - 2025-3 · 2 yrs 7 mos

Moscow, Moscow City, Russia

• Successfully established a $7 million enterprise infrastructure service from the ground up • Built and managed 5 departments (1, 2, 3 support lines, project office, warehouse accounting, commercial department) by hiring and mentoring 30 employees • Provided support for 13,000 servers and 46,000 printers and workstations, serving 121 satisfied customers

IT Infrastructure Service Project Manager

Marvel Distribution

2021-6 - 2022-9 · 1 yr 4 mos

Moscow, Moscow City, Russia

• Achieved the status of largest Lenovo authorized service partner in Eastern Europe based on successful certification process completion • Led 2 major projects involving the installation and ongoing service of 5,262 Lenovo and 3,184 xFusion rack servers for the largest Russian bank.

IT Infrastructure Project Manager

MERLION

2019-9 - 2025-2 · 5 yrs 6 mos

Moscow, Moscow City, Russia

• Introduced a new service model for the company, including 24/7 service with 4-hour troubleshooting time, resulting in improved customer satisfaction • Managed a team of 13 engineers providing 24-hour service, while successfully implementing remote team management techniques • Achieved a 40% payroll savings on a blade server maintenance contract through careful analysis of engineer workloads, customer requirements, and staff optimization.

Head of Technical Support and Regional Development

Bank Renaissance Credit

2018-7 - 2019-7 · 1 yr 1 mo

Moscow, Moscow City, Russia

• Delivered technical support for 140 bank branches, 60 partner offices, 600 POS, and served approximately 8,000 users with utmost satisfaction • Successfully implemented process automation, introduced an ESM task management system, established KPIs, and agreed upon SLAs, resulting in a 83% reduction of support team size, from 6 to 1 person.