Ivan You

1. Achieving growth and hitting sales targets 2. Designing and implementing a strategic sales plan that expands company's customer base and ensure it is strong presence 3. Objective settings, coaching and performance monitoring of Sales representatives. 4. Building and promote strong, long-lasting customer relationships by partnering with them and understanding customer needs. 5. Drive the sales process from plan to close 6. Committed to continuous education through online workshops, seminars and conferences 7. leaising multiple suppliers for after-sale services, problem solving 8. Business development, pushing into new industries and territories

In my role as the deputy marketing manager, my primary responsibilities are production and management of B2B and B2C marketing activities, including showing the latest production line and brochures to potential offshore agencies, listening to clients’ needs, and making changes about study tour route, finding and connecting new customers based on the monthly targets and KPI, conducting marketing promotions and advertising activities, and dealing with offshore agencies and group leaders face to face to strengthen and solid customer relationship and expand client network. Meanwhile, I also help manage social media channels with an emphasis on curating the design of posts, kiosks, and engaging followers such as Facebook pages and groups, and maintain a strong partnerships with onshore activity providers such as Brisbane local schools.

In my role as the homestay coordinator at the same time, my main duties include liaising existing local homestay families and maintaining a trustful and solid relationship with them; finding new homestay families every season, and providing timely and effective solutions to homestay families and students while unpredictable situation happens. That experience helps me build my multitask and quick-solution skills. I was commended by my managers for my great attention to detail and time management skills. I am also known for my skills in great communication and negotiation skills.

Professional Year Program