Ivan G.

My initial role was a Program Manager: Vehicle Systems. (Head hunted for this role). A role that required a cross-functional approach with internal and external stakeholders to create a road map for a steady sales growth trajectory, the start-up process encompassed developing strategies to acquire new business. This included but was not limited to management of product offerings (positioning, pricing & packaging) & evaluation of joint venturing partners with the aim of providing value-added proposition to the market. I had the privilege to travel to counties such as Kenya, Uganda, South Sudan, and Austria, Lesotho with the goal of negotiating SLAs. Secured the department's first contract within 3 months of employment. Currently I manage the Bid Office, I critique tenders and bid proposal documents from end to end. This involves gathering marketing intelligence on competitors , conducting due diligence, supply chain pricing, legal compliance, and Arms control etc. Bid Proposals are presented to a Bid Committee for approval according to the delegation of authority. Financial analysis involves calculating GP’s, NPAT cash flow, etc. In line with the above my duties entail monthly reporting, highlighting marketing opportunities/trends, new order intakes, risk assessments, business to consumer opportunities. I also draw up the Terms of Reference for the Bid Office. I am also Program Manager, I have successfully project managed various projects with turnkey solutions.( Clients include (Armscor, United Nations, SANDF). As a Program Manager I have mastered valuable engineering principles such as ,ECPs, Concession, Deviations, configuration control, Logistical documentation, Product specification. etc. Lead to CVO negotiation process against contractual agreement vs client demands. Hold kick -off Meetings to assign roles and responsibilities. Awarded CEO Award for going the Extra Mile

Management of the International Product Support Department ito budgets, staff recruitment & deployment, training programs, retrofit projects, Vehicle commissioning & Project Life Cycle. • Project Monitoring & Controlling, management of expenses, accruals, work in progress, task milestones, and presentations to the Executives on a monthly basis. • I successfully executed a retrofit project conducted in Sweden. I lead a team of 15 personnel . The duration was 18 months and involved a series of retrofits spanning over 200 vehicles within the scope, cost, time & quality standards • In terms of spare parts requirements, items from the engine to tailpipe are grouped together, bundled, and prioritized according to the client’s needs, thus acting as an enabler to formulate and tailor vehicle support plans. The support plan included vehicle commissioning, consignment spares training package, technical Support (Telephonic, Online, Onsite visit).To this end, I managed 6 Field Service Representatives (FSR) to execute the Support Plans which also included Train the Trainer programs. • Component failure data received from the field was tracked and assessed for improvement and upgrades. • My task also entailed the Risk management and warranty adjudications of claims submitted by the clients within the context of the (T&C’s) of the supplier agreements. • Preparation, auditing, and presentation of quality procedures for commissioning and acceptance of spares, vehicles, etc. to the EXCO committee for approval. • Part of the technical team for ‘continuous improvement initiatives and manage contingency plans. Management and updating of Service-Level Agreements. Awarded the CUSAI Award for exceptionally customer service.

Provide Hyundai dealerships and field staff with diagnosis and resolution of technical product problems (on-site and electronically). Populating technical service bulletins, field fixes, etc. Monitor workshops for safe work practices and maintaining quality conformance standards. (ISO 9001). I was selected to travel to Dubai for a training program. Customer Service Index Duties: Manage customer complaints to effect speedy resolution thereof with a view to improving customer service index. Lead in service and maintenance plan inquiries. Technical Duties: Manage special test vehicle projects and conduct ‘root cause` analyses of technical defects. Conduct failure trend analysis and feedback to (OEM) in Korea & India for continuous improvement developments. Optimizing workshop utilization and promote turnover at the dealers. Assist in the preparation of the training material and presenting of the On the Go training to dealer mechanics and apprentices, service adviser, workshop management, etc. Investigate special accident cases and issue reports to the motor industry Ombudsman. Dealers Support Duties: Strategic advice and support in establishing and structuring the dealership network. Communicate all templates and scheduling to dealers. Ensuring service capacities and dealership development. Cost planning and monitoring of warranty and goodwill costs at the dealers. Personal visitation to dealers for effective counseling and audits of underperforming dealers, ensure staff competency and development. Project manager for remanufacturing of diesel injector system and training to the local and African market. Marketing Duties: Training of dealers to up-sell and increase profits. Marketing campaigns with the fleet representatives, media, and press to promote new model line-up, etc. Preparation & presentation of new vehicle introductions to the press and motoring magazine staff.

Test Engineer for the durability of special test vehicles. Champion use of repair data to understand and resolve test failure root causes. Managing pre & post durability inspections to attain the prescribed specifications for the SA local market. Instrument vehicles to log data such as temperatures, speed, distance, and pressures thereby checking materials, procedures & mechanical or electrical systems to ensure that customers get high quality , functional products. Manage complete vehicle strip down. This activity is done to inspect and report on the integrity of the vehicle components after being exposed to harsh durability tests. Process concluded with a compilation of reports, inclusive of formatted test data, and suggested improvements, this was presented to engineering teams with the end goal of continuous improvements to the vehicles.