Iv Seideler

- Primary point of contact for enterprise clients, understanding their business objectives. Utilize this knowledge to help clients achieve their goals by leveraging our technological features and platform for optimal results. - Track customer activity to identify churn risk. Proactively address this risk through targeted outreach campaigns, while also identifying opportunities for upsell or cross-sell of additional products and services when applicable. - Provide regular updates and reports to internal stakeholders on client health and usage. - Conduct all business in accordance with company policies and procedures. - Engage actively in client discussions to position the value of our solution. - Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. - Ensure the continued growth and profitability of the business by optimizing value. - Articulate the value of the company to inspire and support customer adoption, expansion, and contract renewal. - Serve as a customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to internal teams to develop and deliver solutions that meet those needs. - Track and analyze customer data to improve customer performance/experience; - Full Customer lifecycle management, since onboarding kick-off calls, develop success plans with the team, setting targets with the customer and quarterly Business Review (QBR).

-Close client relationships to maximize the services contracted for greater gains through advertising. -Gather feedback on experience, conduct satisfaction surveys (NPS/ CSAT). -Crisis management. - Project tracking with the aim of building stronger relationships with clients, fostering loyalty, and creating opportunities for expansion and upselling - Daily revenue reports management of Header Bidding accounts handled by the company. - Implement AdX, GAM set-up for Google demands and Pubguru Header Bidding for PGHB publishers. - Analyzes publishers' ad inventory stack to determine best performing ad units. - Sets up the entire ad stack in Google Ad Manager based on priorities where publishers can benefit the most. -Handle post set-up inquiries and other issues via CRM for all PGHB publishers. - Analyzes publishers performances on a daily basis for dips and upticks in key metrics e.g. CPM, RPM, Rev per Session, Ads per page and all others. - Researches different strategy - Test and provide the best approaches in ad optimization and be up to date with latest tech developments and advertising News. - Liaise between Finance and the PGHB publisher for any finance related matters. - Covers all debugging and tech-related updates necessary for PGHB publishers. - Sets up the Pubguru Dashboard for PGHB publishers and corrects discrepancies.

-Serve as the main point of contact for clients seeking insurance services and support. -Monitor client interactions to pinpoint chances for offering additional products from the bank. -Provide regular reports to internal teams regarding client engagement and usage. -Collaborate with various departments to meet monthly targets effectively. -Drive business growth and profitability by boosting insurance sales. -Clearly communicate the benefits of our products to encourage customer uptake, expansion, and renewal of contracts.

- Act as a primary point of contact for commercial clients, addressing inquiries, providing assistance, and resolving issues promptly and professionally. - Assist the sales team in preparing proposals, presentations, and contracts for commercial clients. Provide product information, pricing details, and other relevant support to facilitate the sales process. -Process orders for commercial services, ensuring accuracy and timeliness. -Maintain accurate records of client interactions, including inquiries, orders, complaints, and resolutions, in the CRM system. Use this data to track client engagement and identify opportunities for upselling or cross-selling. -Address customer concerns or complaints in a timely and effective manner, working closely with internal departments to find satisfactory resolutions. -Generate regular reports on sales performance, client engagement, and market trends. Analyze data to identify patterns, opportunities for improvement, and potential risks. - Conduct research on industry trends, competitor activities, and customer preferences to identify new opportunities for business growth and expansion. -Organize annual events in the commercial insurance sector in collaboration with the marketing team, coordinating logistics, managing vendor relationships, inviting main stakeholders and ensuring successful execution to promote business development and client engagement.