Iuliia Isaeva
Product and Operations Manager @ Curex
About
I am a product-driven operator working across technology, operations, and growth. I have led large-scale digital services at Samsung (rebuilding nationwide online support across 1,000+ cities during wartime, rapidly hiring 46 specialists, and improving accessibility for hearing-impaired customers), and helped 30+ global brands scale on Amazon through supply-chain optimization and go-to-market strategy. I have worked across consumer tech, marketplaces, and impact-driven innovation both in large corporations and startups.My primary focus is on product strategy, growth marketing, and building scalable systems. Most importantly, I am passionate about creating technology that expands access to education and delivers real social impact.
United States
New York City Metropolitan Area
Management Consulting
Adaptability and Resilience, Problem Solving, Strategic Consulting, Communicating for Impact, Agile and Design Thinking, customer journey mapping, Stakeholder Management, Market Research, White Papers, Cost-Benefit Analysis, Stakeholder Analysis, Agile Project Management, Event Organization, Process Optimization, Workflow Optimization, Excel (Advanced), Project Coordination, Onboarding Systems, Fast Execution, Cross-Functional Collaboration
Experience
Product and Operations Manager
Curex
Нью-Йорк, Соединенные Штаты Америки
Operations Intern
Curex
New York, United States
Digital Product Marketing Intern
fini®
Нью-Йорк, Соединенные Штаты Америки
Amazon Strategy and Operations Manager
This is Unicorn
Барселона
OLS Product Operations Manager & Team Lead
Samsung Electronics
Московская область, Россия
· Increased productivity up to 30%, increased CSS (Customer Satisfaction Score) from 80 to 95 through KPI tracking and improving in 8+ online channels · Launched online support in Azerbaijan and implemented operational indicators · Supervised a team of back office & online support agents · Maintained and increased customer support quality standards through strategy planning, performance reflection & projects development
Digital Product Manager
PRP - A Weber Shandwick Affiliate Company
Московская область, Россия
· Performed technical, communication and analytical support for a digital product (online platform) – reporting, backlog, data collection and analytics · Managed user and partner success, conducted digital project management/task keeper · Developed e-com and promo prototypes of landing pages, developed user journey on mymobil.com main page · Decreased lost calls from 50% to 30% through CC coordination, control and optimisation
Quality Team Lead
Учи.ру team
Moscow, Moscow City, Russia
Quality Specialist
Учи.ру team
Moscow, Russia
Education
Fordham Gabelli School of Business
Marketing and Entrepreneurship
University of Vienna
Economics
Erasmus + SMS study
Moscow Pedagogical State University
Russian Language and Special Pedagogy
University of Vienna
Iuliia Isaeva's Contact Information
Phone
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