itzik gershon

managing director - rsi it

About

Seeking next Challenge: Senior Management IT Operations & Projects |Support & Professional Services |Presenter/Instructo

Country

israel

City

netanya

Industry

information technology and services

Skill

integration, microsoft exchange, system deployment, data center, active directory, itil, sharepoint, management, program management, team leadership, technical support, cloud computing, it management, windows 7, windows, cisco technologies, microsoft office sharepoint server, windows server, office 365, servers, business development, cobol, c and c++, cne, ad design, sharepoint designer, server administration, windows xp pro, windows vista, visual basic, vba, mof, msf, itil certified, sms, sps 2003, html, access, microsoft office, microsoft excel, microsoft word, onenote, unix, ibm as/400, moodle, google apps, google analytics, action base, it operations

Experience

managing director - rsi it

information system manager

danya cebus construction llc

1997-1 - 2000-1 · 3 yrs 1 mo

sem premier manager

microsoft

2000-1 - 2007-1 · 7 yrs 1 mo

* Support Service Manager & Business Development Manager. * Manage all high end (Enterprise and Corporate segments) customers Support services aspects including: * P&L responsibility - more than US$2.5M per year (rapid growth from US$ 0.9M to * US$ 3M in 2.5 years). * Business development – Support service offerings development, Marketing, * customer engagement. * Manage support and develop escalation process for professional and development team * higher level support and expert groups), locally and worldwide. * Professional management of a multi-disciplinary support group (15) and the Technical * Professional team (7). * Responsible of customer relationship (Engagement Management) and * customers satisfaction goals. * Responsible for Sub-contractor and Vendor operational management. * Delivery of Customer Seminars and Workshops. * Member of the Services Division strategic management team