Ittipong Suparattanathamrong

• Operate the Apple Authorized Reseller network under Advice, comprising a total of 85 branches (64 CE and 21 iStore), and supervise Apple sales staff in terms of both sales performance and customer service. • Calculate monthly and yearly sales targets for Apple Authorized Reseller branches under Advice (64 CE and 21 iStore) based on the company’s annual goals and business case. • Oversee overall planning, coordination, and follow-up for the opening of new CE and iStore branches. • Act as the primary point of contact for all retail branches, addressing daily inquiries related to Apple products, including promotions, systems, claims, and in-store operational issues. • Design workflows for in-store operations and the customer journey for all CE and iStore branches under Advice. • Develop growth strategies focused on both financial performance and customer satisfaction. • Create short-, medium-, and long-term sales funnels by identifying trends and customer demands. • Build and maintain long-term relationships with new and existing customers and partners. • Collaborate with internal and external stakeholders to achieve company business goals. • Identify and pursue valuable business opportunities to generate new revenue streams and improve overall profitability. • Negotiate and close long-term agreements with new clients in assigned territories. • Conduct client research to identify opportunities for account growth, penetration, and market expansion. • Coordinate with other departments to ensure smooth execution of sales initiatives. • Provide recommendations to the Product Management Department on new monthly promotions. • Offer full support to the Deputy CEO for all assigned tasks. • Take special responsibility for managing all Apple product zones at COMMART and Thailand Mobile Expo events, held approximately 3-5 times per year.

• Ensured that all company's Merchandising Directives are being adhered to, and to monitor company's planograms, and initiate improvements if required. • Scheduled and shared daily meetings with the merchandising team to discuss, merchandising, sales promotion, administration, and people issues. • Maintained a record of all Point-of-Sale material, ensure the correct usage thereof, and replenish when required. • Achievement of sales growth expectations • Ensured that product prices are clearly marked and that items are properly displayed. • Overseeing the activities of employees who work on the sales floor. • Increased in service levels to existing customers. • Monitored everyday sales and generate daily sales report for management. • Increased the Merchandising footprint amongst existing customers currently not being serviced. • Analyzed sales and inventory data to determine consumer preferences to ensure right products are procured to optimize opportunities. • Supervised the monthly physical inventory count. • Merchandise pricing and sales promotion activities to meet business goals. • Monitored stock levels by category and product to identify the fast/slow-moving items and propose an actions plan such as price changes /re-merchandising / cancellations or re-order. • Reduced stock loss in store. • Observed safety and security procedures. • Recommend merchandising concepts and ideas to meet sales targets. • Ensured outstanding presentation and visual merchandising standards are always maintained. • Provided updates to the business with meetings, presentations, and weekly/monthly report. • Ensured all staff are kept up to date on changes to products, offers and promotions. • Communicated to the sales team about all stores targets updates. • Educated staffs on company’s procedures and compliance.

• Maintain departmental compliance with company policies and procedures and industry regulation. • Schedule, route, maintain, and track operation team performance and vehicles. • Collaborate with the 3rd parties operation provider. • Resolve disputes with the customers and partners. • Analyze the effectiveness of operations. • Create fleet management report and presentation to internal teams and partners. • Visit carsharing sites and stations to provide real-time report. • Competent with fleet management system and provide user requirements to product team.

• Motivate and engage Team Members. • Ensure sustainable operational guests flow in their responsible area. • Provide a friendly and efficient environment for all Guests and maintain professionalism when performing with guests issues, or and any general guest contact. • Monitor and document performance detail on hourly and daily basis (captures , print , sold , un-sold) • Report any maintenance issues to the facilities team. • Undertake any extra tasks requested of you during work hours to the best of your ability. • Suggest any improvements in the presentation of services and surrounding area at the team member briefings. • Maintain organized and clean work environment. • Monitor and track breaks and lunches of team members to ensure they are on schedule and adhere to labor regulations. • Step in and provide breaks and lunches to Operation team when necessary. • Manage team members roster. • Ensure Team Member safety at all times. • Operate the attraction according to the established operating guidelines. • Take full ownership of the empowerment to resolve Guest challenges. • Deliver excellence in guest service at all times. • Ensure compliance with all facility restrictions. • Be proactive in honestly communicating to Guests and management. • Act with confidence in responding to Guest questions in a helpful manner.

• Welcome Guests and answer Guest questions. • Provide a friendly and efficient environment for all Guests and maintain professionalism when selling tickets, performing crowd control duties, or and any general Guest contact. • Handle cash transactions with Guests using ticketing software management system. • Suggest and recommend the most appropriate ticketing package and process tickets and financial transactions. • Continuously upselling tickets. • Monitor Guests’ entry and exit through the Access Control. • Maintain organized and clean work environment. • Suggest any improvements in the ticketing and surrounding area at the team member briefings. • Ensure Guest and team member safety at all times. • Undertake any extra tasks requested of you during work hours to the best of your ability. • Take full ownership of the empowerment to resolve issues. • Deliver highest level of service at all times. • Provide suggestions and recommendations to Guests. • Display courtesy towards all Guests and Team Members. • Handle all verbal complaints and feedback from Guests with the intention of achieving a positive outcome for both parties. • Be knowledgeable of all entrance rates, promotions, and general facility info in order to promote , suggest , and up-sell products to the Guest, which will in-turn increase revenue, percap, and Guest satisfaction. • Monitor and direct Guests waiting in queue lines and anticipate any needs prior to them asking for assistance in order to optimize level of service. • Manage Lost & Found and luggage storage.

• Respond to Facebook Fan page facilitate online conversations with customers and respond to queries. • Keep a complain cases and any information send to client. • Coordinate work with CSD team and client to ensure customers’ satisfaction. • Monitor and track all social media initiatives and tactics implemented by organization and develop reports on those findings. • Track social media program results and report on those findings, as well as assist in active “listening” to the social media community , regularly reporting on those findings. • Provide private and trusted customer care in real-time, regardless of channel and carry meaningful conversations with customers in one continuous thread. • Proposes new ideas and concepts for social media content. • Performs other duties as assigned.

• Respond to Telephone and Facebook inquiries from customer. • Handle complain cases and contact back to the client and customer. • Coordinate with other department and client to ensure customers’ satisfaction. • Performs other duties as assigned.

I worked while studying and graduated within 3 years.