Ric Acevedo

iTech Services provides unlimited Managed IT Services to small businesses with 10 to 200 employees. With iTechs’s simple approach and pricing it is now easier than ever to have the resources of a complete technology department. ITech works with progressive companies and organizations that know the value of technology and want to get the most out of their IT investments.

Install, configure and maintain server infrastructure, including operating software, server management software, system backups, virus protection, messaging systems, etc. Install, configure and maintain storage solutions for SAN, NAS, Data De-Duplication and Enterprise Back-up Install, configure and maintain enterprise tools for infrastructure monitoring, event management and data center automation Install, configure and maintain physical data center infrastructure including cabinetry, cabling, KVM, terminal servers, power management, etc. Provide problem analysis, determination and resolution using industry standard utilities.

 Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.  Install, configure , and support IT equipment  Configure software to connect to Internet application servers.  Provide training to clients in the use of system and applications.  Identify and correct or advise, on operational issues in client computer systems.  Troubleshooting printer, fax and copier issues  Configuration and deployment of machines for new hires.  Diagnose and manage problems; perform root cause analysis  Create and maintain system documentation  Perform system and application troubleshooting and problem resolution  Monitor, maintain, administer, and support servers and other hardware  Plan and implement updates to network equipment  Perform network device configuration, backup, and troubleshooting  Monitor, maintain, and support network infrastructure  Participate in planning, implementing, validating and running daily backups to guarantee a functioning backup and restore strategy  Perform restores to verify backup operation is functioning as expected  Assist with first level of support for server hardware, operating systems, and server software  Analyze, document, plan and execute server OS patching process  Prepare and document repair, replacement, maintenance, and retirement of existing hardware  Act as first level of support for desktop support issues requiring hands on assistance  Execute work requests according to manager or client requests  Effectively monitor for, troubleshoot, report, document and resolve any production related issues to maintain high system availability across system and application changes

Earned commendations for teamwork, flexibility, and work excellence in providing IT support to vendors and clients. • Provided networking/desktop support and performed mainframe and account maintenance tasks. • Handled technical troubleshooting, including system crashes, slow-downs and data recoveries. • Became proficient in quickly determining the problem, choosing the best solution, and correcting the problem. • Engaged/tracked Priority 1 issues, documented, escalated (if appropriate), and resolved/closed trouble tickets. • Frequently multi-tasked, talking on the phone, inputting customer data, using multiple software. • Ordered computer parts and supplies to ensure the availability of items needed to repair computer hardware. • Trained technicians in repair techniques and improving communication skills to strengthen client relations. • Quickly learned/mastered new technology became proficient in a range of computer systems and languages.

Greeted and met with all guests, including VIP arrivals; organized transportation requests and reservations. • Acclimated guests to all resort amenities, directed luggage services and room deliveries. • Fostered customer loyalty by following up with customers to seek feedback and solicit for customer referrals.

Effectively marketed services to and maintained working relationship with over 100 clients • Installed and configured wired/wireless home networks with printing, data and media streaming capabilities. • Installed, configured and maintained PBX servers and client applications. • Purchase/Installation/Maintenance: Motherboards, CPUs, Memory, Optical Drives, Cases , Monitors, Printer and Switches • Recovered numerous lost files of critical information due to viruses and damaged hard drives.

Managed all areas of a self and valet parking business at a 4-star resort, including supervising 15 employees. • Conducted nightly audits, handled customer relations, submitted insurance claims and trained staff.

Advanced Network Administration Advanced Network Infrastructure Cyber Security Digital Forensics Network Administration Network Infrastructure Network Support