Ítalo Barbosa

• Contribute to administrative operations, supporting staff scheduling and inventory record maintenance to ensure smooth daily workflows aligned with business objectives. • Oversee product organization and display, applying operational planning to optimize inventory flow, ensure timely categorization, and support efficient restocking processes. • Perform quality checks and managed inventory restocking, helping maintain high operational standards and consistent stock availability. • Deliver multilingual customer support in a fast-paced retail environment, assisting with translations to ensure clear communication and customer satisfaction. • Collaborate with cross-functional team members while also working independently, contributing to improved workflow efficiency and accuracy.

● Financial Management & Accuracy: Managed a weekly budget of €1,800, ensuring precise reconciliation of expenses with invoices, with zero discrepancies throughout my tenure. ● Procurement & Cost Optimization: Analyzed market trends, compared supplier prices, and proposed cost-effective alternatives, leading to reduced expenses and increased operational efficiency.

• Managed platform and customer support for 400–600 active users, providing real-time assistance via live chat and ensuring smooth navigation across platform features. • Collected and structured feedback from 50+ user interactions per week, identifying recurring issues and contributing insights to improve platform usability and overall user experience. • Processed and verified 60–90 customer transactions per week, including payments and withdrawals, ensuring high accuracy and compliance through internal systems and communication tools. • Supported user experience enhancement initiatives by promoting premium features and engaging with online communities and forums, helping maintain an interactive and welcoming environment. • Translated and localized 100+ website elements and content pieces (EN–PT), supporting 3–5 SMS marketing campaigns aimed at increasing user acquisition and engagement. • Contributed to buzz marketing and lead generation by leveraging personal networks and word-of-mouth strategies, supporting the acquisition of dozens of new users. • Independently tested 10–20 games and platform features, analyzing gameplay mechanics, identifying functional issues, and validating system performance across multiple platforms.

● Order Management & Fulfillment: Managed the entire order process, from receipt to fulfillment, ensuring accuracy and smooth processing using advanced software systems. ● Inventory Monitoring & Restocking: Monitored inventory levels, coordinated restocking efforts, and ensured timely order fulfillment to maintain optimal stock levels. ● Shipping Coordination: Coordinated shipping processes, selected appropriate methods, prepared labels, and tracked shipments to guarantee timely delivery. ● Operational Efficiency: Contributed to streamlining operations by ensuring the efficient flow of orders, improving overall efficiency and customer satisfaction.

● Event Coordination & Guest Service: Worked hands-on at a variety of events, including banquets, workshops, and business gatherings, ensuring exceptional guest experiences. ● Multitasking & Team Collaboration: Developed strong multitasking and teamwork skills in a fast-paced hospitality environment, contributing to smooth event operations. ● Sustainability & Operations Support: Contributed to supporting sustainable practices in operations, aligning event activities with modern consumer values. ● Fast-Paced Environment Adaptation: Excelled in dynamic environments, ensuring high-quality service and guest satisfaction, even receiving repeated compliments from hotel managers.

● Served and cleared dishes for customers in a traditional German cuisine restaurant, ensuring excellent service and guest satisfaction. ● Attended to customer requests promptly, providing a seamless dining experience. ● Maintained cleanliness by cleaning tables and folding napkins for the next set of customers. ● Assisted in the kitchen with dishwashing and organization when required, contributing to operational efficiency. ● Demonstrated flexibility by working additional hours and shifts beyond the regular schedule, meeting the company's needs.

● Ensured the safety and security of various establishments, including nightclubs, bars, restaurants, shops, and supermarkets. ● Reported unusual situations, such as theft or fights, promptly to security personnel or establishment managers, maintaining a quick response. ● Applied surveillance techniques and risk assessment to proactively identify and address potential security concerns. ●Utilized strong communication and observation skills to monitor and assess situations, ensuring a secure environment for both staff and customers. ● Demonstrated professionalism and decision-making ability in high-pressure situations, ensuring safety and minimizing risks.

• Maintenance Operations Oversight: Planned and scheduled preventive and corrective maintenance activities across 20–30 pieces of equipment, ensuring operational continuity and minimal downtime. • Equipment & System Monitoring: Monitored equipment and system performance on a daily basis, coordinating with maintenance teams to address issues and ensure timely corrective actions. • Cost Control & Budget Management: Managed maintenance-related expenses and procurement of parts and materials, overseeing external service providers and supporting cost-effective maintenance solutions within budget constraints. • Record Keeping & Documentation: Maintained 100+ maintenance records, including work logs and inspection reports, ensuring data accuracy, traceability, and compliance with internal standards. • Process Improvement & Cost Reduction: Identified and implemented process improvements that reduced maintenance-related inefficiencies and supported ongoing cost reduction initiatives. • Cross-Department Collaboration: Worked closely with production and engineering teams, supporting equipment reliability and aligning maintenance activities with operational requirements. • Reporting & Communication: Prepared and submitted regular reports on maintenance activities, costs, and purchases to headquarters, supporting review and approval processes. • Document Organization & Equipment Improvement: Reorganized technical documentation and supported equipment functionality and layout improvements, contributing to smoother workflows and improved operational visibility. • System Improvement & Excel Spreadsheet Development: Co-developed an Excel-based tracking system to monitor equipment downtime across 20+ machines, contributing to reduced malfunctions and fewer production interruptions. • Recognition & Efficiency Gains: Received formal recognition from headquarters management for process and reporting improvements, enabling faster and more reliable access to maintenance data.

• Supported ISO 9001 and ISO 14001 certification processes across 5+ projects/sites, ensuring compliance with quality and environmental standards. • Maintenance Operations Coordination: Coordinated preventive and corrective maintenance scheduling for 317 pieces of equipment, ensuring timely execution and operational continuity. • Equipment & System Monitoring: Monitored equipment and system performance on a daily basis, identifying maintenance needs and supporting optimal functionality and reliability. • Budget & Cost Management: Managed maintenance-related budgets and controlled costs, overseeing procurement of parts, materials, and external services, while supporting cost-efficient maintenance operations. • Documentation & Maintenance Records: Maintained between 60 and 80 maintenance records, including work logs, inspection reports, and equipment-specific maintenance histories, ensuring accuracy and traceability. • SAP System Utilization: Utilized the SAP maintenance module to manage work orders, track maintenance activities, and improve data accuracy and operational efficiency.

As a control assistant, I work in the Maintenance Control department, managing the company's equipment system (SISEQP). I update this system with information regarding the equipment on-site, including scheduled downtime for preventive and corrective maintenance, spare parts inventory, as well as daily fuel consumption for each piece of equipment, obtained from a daily fueling report filled out by the refueling team. I was responsible as well for maintaining detailed records and documentation of maintenance activities, including work logs, inspection reports, and maintenance histories filed in folders separated by machinery (Equipment). In addition to the duties mentioned, I was responsible for controlling the hours that employees in my sector worked daily, working together with the respective managers in both electrical and mechanical areas. As a result of this approach, employees were able to earn additional income through overtime while maintaining a balanced work-life schedule. This not only saved costs for the company but also contributed to employee satisfaction and well-being. Due to these efforts, my sector received compliments from both the HR department and the project's general manager, being recognized as a model for other departments to emulate. I also contributed to the company's achievement and retention of ISO 9001 and 14001 certifications for quality management and environmental management standards As a result, the company gained a favorable reputation, showing both present and potential clients its adherence to essential environmental and quality standards. Additionally, I continued to provide support to the tooling department when needed.

Andrade Gutierrez is an engineering company with 70 years of experience in projects capable of moving businesses and economies. I worked in the maintenance department and was responsible for caring, maintaining, and ensuring the proper handling of equipment parts and tools in the tooling area. My duties included receiving and distributing tools to professionals as needed, overseeing the withdrawal and return process by maintaining a protocol signed by both myself and the professional borrowing the tool or part. This process was repeated upon the return of the tool or part to the tooling area. In addition to my role in tooling management, I simultaneously assisted in the control department (still within the Maintenance division), performing office tasks such as internal and external order placements for purchases in the electrical and mechanical sectors. I also ensured the timely processing and delivery of service invoices and purchase orders to the finance department upon completion. Furthermore, I was responsible for preparing expense reports for travel undertaken by employees in my department during their periodic leaves, and finally, reporting daily clock out times of employees to the HR department. Due to my dedication and commitment, I was promoted to the position of Control Assistant.

This program was delivered in collaboration with the University for the Creative Arts (UCA), United Kingdom, which officially awarded the degree. The course provided comprehensive knowledge in business strategy, marketing, finance, operations, and leadership — with a focus on creative and analytical thinking for global business environments. My dissertation project, Home-Based Elderly Mental Health & Care Service, explored innovative management and strategic decision-making approaches to improve elderly care solutions within community-based service models. Key achievements include: • Strengthened teamwork, leadership, and communication skills through multicultural group projects and professional presentations. • Developed strong analytical and project management abilities through research-based assignments. • Enhanced adaptability and self-confidence while studying in an international academic environment.

Modules Included: Strategic Administration, Business Communication, Accounting, International Law, Economy and Market, Entrepreneurship, Creativity and Innovation, Discipline Studies, Ethics, Citizenship and Sustainability, Fundamentals of Administration and Marketing, International Relations, Import and Export System. Skills developed: Good organisation, preparation and initiation of the import/export process, assessment of import/export capabilities, analysis and interpretation of publications specialized foreign trade and team-working skills.