Issam D. I. Elayyan

As Operations Manager at Outlook Properties, I oversee all core business operations, ensuring efficiency, compliance, and growth across administration, HR, sales, leasing, and property management. I lead multiple teams, streamline processes, and drive results through performance management, KPI enforcement, and strategic initiatives. Current Responsibilities & Impact: *Team Leadership & HR Management: Lead, recruit, and onboard agents and administrative staff, manage performance, implement training, and maintain a high-performance culture. *Sales & Leasing Oversight: Supervise listing management, agent performance, and CRM operations; manage telesales team from training to scripting and execution. *Property & Budget Management: Oversee property management teams, approve budgets and quotations, and ensure smooth operations of all properties under management. *Operational Excellence & Compliance: Maintain 100% compliance with RERA regulations, enforce working hours and KPIs, implement best practices, and ensure confidentiality of company operations and client data. *Business Growth & Strategy: Identify new revenue opportunities, optimize operational efficiency, and contribute to strategic planning and business expansion.

Construction Management Managed construction progress for retail and residential projects, ensuring timelines, budgets, and quality standards were met. Organized and maintained critical documentation, including contractor correspondence, subcontractor nominations, and handover records. Acted as the owner's representative in engineering meetings, addressing concerns and requirements. Conducted site inspections to monitor progress, mitigate risks, and ensure safety compliance. Collaborated with stakeholders to resolve construction challenges and deliver projects smoothly. Oversaw tenant fit-outs, ensuring design compliance and timely approvals. Facilitated successful project handovers, including snagging inspections and issue resolution Retail & Mall Operations Directed leasing operations for a major mall, managing tenant contracts, fit-outs, and compliance. Monitored tenant adherence, addressed violations, and coordinated maintenance processes. Implemented initiatives to enhance visitor experiences, prioritizing satisfaction and engagement Residential Real Estate Development Supervised construction progress, maintained records, and coordinated between contractors and consultants. Strengthened broker relationships, assisted in site visits, and facilitated property sales closures. Managed property transactions via OQOOD registration and ensured RERA compliance. Supported post-construction snagging processes and property handovers Operational Excellence Developed and implemented policies and procedures, digitizing workflows on Monday.com for transparency and efficiency. Streamlined HR, procurement, and financial processes, ensuring standardization. Trained staff on new systems and introduced solutions to improve productivity Stakeholder Management & Technology Leadership Built strong broker relationships, supporting sales, site visits, and deal closures. Spearheaded IT operations by developing systems, training staff, and integrating technology to optimize workflows

Duties: Added to handling the CRM I worked as a consultant in CRM for some of reputed Dubai Property Developers, to Evaluate & Develop there CRM Process and Enhance their Client Experience in very effective way contributed directly in scaling up their conversion rates. Add to the CRM Experience I’ve been given more responsibility’s acting as Director of operation with bellow duties: - Duties: • Liaise with CEO to make decisions for operational activities and set strategic goals • Plan and monitor the day-to-day running of business to ensure smooth progress • Supervise staff from different departments (Sales, CRM, Marketing, Finance, HR) and provide constructive feedback • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements • Manage Leads/Sales/Suppliers processes and insure the best experience for all. • Oversee customer support processes and organize them to enhance customer satisfaction • Review financial information and adjust operational budgets to promote profitability • Revise and/or formulate policies and promote their implementation • Manage relationships/agreements with external/Internal Brokers/Developers • Evaluate overall performance by gathering, analyzing and interpreting data and metrics • Ensure that the company runs with legality and conformity to established regulations

I was responsible to the Senior Development Trainer for supporting the effective and safe delivery of Venture Trust programs. It was required to work as part of the team to lead and teach participants, supervising them throughout their wilderness journey, also conduct one-to one sessions with participants, focusing on their wellbeing and personal development, allowing them to develop transferrable skills for when they are back in their community Deliver and resource Customized Training • Plan and prepare sessions/activities for participants. • Deliver safe and effective mutually agreed activities in accordance with aims and objectives of the program including group and one-to-one support sessions. • Identify activities and resources in wilderness areas of operation. • Work towards developed and sustained peer support among the participants during activities/expeditions. • Keep records as appropriate regarding each participant within a set timeline. Relationships and communications • Work closely together with colleagues in the outreach team to ensure effective communication of the development needs of the participants and in resourcing and delivering appropriate wilderness and community-based activities. • Liaise with other Venture Trust staff to ensure effective communication and coherence of program phases.

Under the direction of the Director of LED, develop, promote, and direct campus events to ensure a balanced educational and social environment for students. Responsible for advising the Associated Student Body, facilitating council meetings for all student organizations, and providing guidance and assistance to staff or faculty advisors of student groups. Working with the student on services programs to promote the College by providing services to ensure that prospective students have the opportunity to participate and attend the institution

The UMS, Power-Campus & Self Service is a Client/Server based system automating all the university transactions, including the following Key Components: - Registration System (Using Advanced Combinatory for course filtering) - Course Scheduling - Help System - HR/Payroll - Workflow Integrity - Advanced Reporting Academic Transaction Administration The Administration Module controls all the procedures related to the registrar, accounting department, students’ affairs and academic director. It also provides the administration the ability to get instant reports on all information related to students, faculty and academic information, as well as an integrated System Administration Module to control the overall flow of the system throughout the academic year. The Administration Module also includes the Course Scheduler Module which enables the generation of precise and exact course offerings. • To coordinate the Student Information System, conduct Preregistration, Completion, Registration and Drop/Add • Coordinate the Student Information System and new student technology initiatives for the Main Campus and across the University • Ensure compliance with Student Records Policy • Record transfer credit, advanced placement, study abroad work, thesis titles, comprehensive examination results and grade changes • Register and report grades for Consortium students. • Produce and mail transcripts • Process grades and produce transcripts for non-credit students • Produce official student lists, reports, statistics • Certify student enrollment

Handling all IT projects & Operation, from Initiation to Support, through the process of evaluating, planning, acquiring, and implementation; within budget & time frame. Maintains all IT services through their lifecycle from Design, Transition, Operation, and continuous Improvement. • Organize regularly meeting with dept. Heads to determine their technical requirement • Working with IT team in the university to define the scope of a project • Helping in planning timescales and the resources needed; • liaising with staff at all levels of a client organization; • defining software, hardware and network requirements; • analyzing IT requirements within university and giving independent and objective advice on the use of IT;